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Senior Manager IT & Operations

Hospital for Special Surgery

Lead a team of 20+ desktop technicians, team leads, and engineers, while supporting 6000+ end users and 8800+ endpoints, spanning 24 locations. Built a system of KPIs for managing quality and
output. Created an in–house library for technicians to learn and grow.
Implemented JAMF for managing MacOS devices, continual mentorship
of key staff members, built an environment of collaboration both within
the team as well as with other departments through regular meetings and
continuous improvement with vendor relations.

Cherwell Service Management, Ivanti End Point Manager, Monday.com,
Citrix, JAMF, MS 365, Azure.

Oversee the PC refresh program, work directly on rollout of an asset
management program, facilitate communication with key stakeholders
regarding ownership of unsupported clinical devices, improve end user
experience through improvements with staffing, training, KPIs and
Cherwell interface improvements. Build a culture of excellence by holding
the team accountable to high standards.

Manager - End User Computing

MOM's Organic Market

Lead a small but mighty team that supports 1100+ end users at 21
locations in 5 states and Washington DC.

Windows Server 2012 and 2019, Active Directory, VMware ESXi, Windows
7/10, Unitrends, Kaspersky, pfSense firewalls, openVPN, Fortinet, Google
Workplace, Mobile Device Management, FreePBX, Aerohive, Adobe
Creative Suite and MS Office 2003-2019 and most recently Dynamics 365
and Azure Active Directory.

I have managed everything from general help desk support for users,
printer troubleshooting/repair, to purchasing, server/network
monitoring/maintenance, Exchange server/Windows server
upgrades/migration, IT resource tracking, disaster recovery planning,
upgrade planning/execution, and project management. Experience with
PCI compliance preparation and ongoing compliance management.

IT Manager

Conscious Corner

Responsible for anything that runs on electricity or batteries. :-) Two Microsoft Windows 2003 servers, one Windows 2012 server, MS Exchange Server 2010 (included migration to 2010), LOC SMS POS, ECRS Catapult POS, Micros 3700, Xsilva Lightspeed, Quickbooks POS 2010. User support/training, new store installations, update/maintain all systems. Network administration, SonicWall and Cicso firewalls/VPN's, Omni, Hypercom, Verifone and Ingenico credit card terminals and everything else that goes along with supporting the operation. One restaurant, two grocery stores, six natural pet food stores and two retail shops.

Bevinco of Montgomery County, LLC

Bevinco is the global leader in food and drink profit management. Using our unique and computerized methods of evaluation and ongoing consultative strategies, our financial operations analysts can make a huge difference to the profit margin of your bar and restaurant operation. We uncover hidden profits while helping to make the entire operation more efficient. 

--What Gets Measured Gets Managed--

Owner

Signature Restaurant Solutions, LLC

We are the company to call for all your bar and restaurant needs! We are a distributor of Bag in the box energy drinks/juices, supplies for your bar, restaurant consulting, technology services, and secret shoppers. Allow us to help your bottom line and keep things running smooth. With over 20 years in the restaurant industry and IT solutions, we can help you.

Thomson Elite

ProLaw software division: Main duties included: Database conversions from Sybase to MSSQL Server platforms, import/export routines to integrate various software packages, IT training, disaster recovery training, server performance troubleshooting, replication setup and troubleshooting, and custom report creation.

Database Consultant

Hands-on, dedicated professional with over 10 years of experience in senior IT management.

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