Gerald Ligtenberg's Linkedin Analytics

As an experienced Customer Care Manager I am deeply committed to customer satisfaction, I specialize in transforming and launching Customer Operation departments. My focus on boosting NPS and fostering loyalty is underscored by a track record of exceeding expectations. Having worked in high-pressure environments, I understand effective management is crucial for outstanding Customer Care. Through my proficiency in leadership, communication, and problem-solving, I can inspire teams, promote collaboration, and guarantee seamless operations. My dedication to enhancing customer experiences is evident in streamlined operations, reducing response times, improving resolution rates, and increasing satisfaction. I firmly believe that effective Customer Service is integral to business success and aim to convey the impact of my skills succinctly. I strongly valuing loyalty and reliability, I bring attention to detail, impact estimation, a results-driven approach, pragmatism, execution orientation, solution focus, and a broad perspective to my professional profile. #miami #florida #fortlauderdale #customercaremanager #customerservicemanager #customercaremanagement #customerservicemanagement #directorcustomerservice #directorcustomercare #automotive #telecom #telco #customerexperience #customersatisfaction