H&R Block

Lead Product Manager, Contact Center Technology

Responsible for the development of Generative AI into H&R Block DIY’s (Do-it-Yourself) AI Tax Assist

Senior Product Manager, Artificial Intelligence

CODAMETRIX

Developed and tracked machine learning requirements, milestones, and delivery timelines for machine learning research and operations spanning radiology, pathology, surgery, and bedside service lines

- Created agile and scrum methodologies for two machine learning scrum teams, streamlining and structuring execution of customer requirements to solutions with a 25% decrease of delivery timelines

- Drove ML and NLP requirements with ML research and ML engineering teams in coordination with application teams, delivering multiple products for 3 zero-to-one medical coding product lines for 20+ customers

- Spearheaded and coordinated ML research, ML engineering, and quality assurance roadmaps and features for existing customers, generating up to 30% increase in automation rates for medical coding products

Senior Technical Product Manager, Machine Learning

Twitter

Developed and tracked program plans, milestones, and delivery timelines for various platform programs spanning security, compliance, and storage objectives 

- Chartered and reviewed project plans with 20 engineering teams providing clarity on goals and milestones to better align resources and priorities, saving 33% on projected headcount and timelines

- Created and implemented 6 security and compliance dashboards providing a visual one-stop shop to enable monitoring, tracking, and communication of program progress, risks, and timelines

- Directed program requirements and resources with 200+ engineering teams, increasing compliance & velocity by 400%

Technical Program Manager II, Platform

Acrisure Technology Group

Developed the product analytics roadmap, governance, and implementation for SaaS discovery platform utilized by insurance personas. Generated and tracked objective key results (OKRs) and key performance indicators (KPIs) driving business value & growth goals

- Spearheaded the product analytics charter clarifying strategy, plan, goals, and objectives for a fintech startup

- Created the analytics system to track behavioral & cohort patterns and influence customer success strategies

- Road-mapped and built several AI-enabled and analytics-enabled features into a search and discovery product, generating a 20% increase in weekly active user growth

Product Manager, Analytics

DoD Joint Artificial Intelligence Center

Built products and roadmaps prioritizing and integrating Department of Defense objectives with FEMA / National Guard user needs to various AI technologies and platforms. Managed and budgeted $20M for the Humanitarian Assistance Disaster Relief (HADR) initiative

- Chartered the HADR team’s strategic plan & project plans mapping out goals and objectives for a newly developed initiative

- Pioneered and strategized a data management system alongside solution architects, data scientists, and data engineers, producing a 1M+ labeled dataset for machine model development

- Delivered 5 AI-enabled products for federal, state, and local users for emergency management (EM) uses cases to save lives, assist in resource allocation, and prepare for natural disasters, shrinking user workflows from days to minutes

- Published and presented a research paper proposing the use of AI computer vision to automatically detect wildfires from aerial full-motion video to automate and accelerate fire perimeter mapping and response processes from hours to minutes – presented at NeurIPS AI 2019 conference

Product Manager, Artificial Intelligence

United States Air Force

Directed intelligence teams and collaborated with Analytics, Policy, and Operations teams to develop and monitor to create military intelligence products and train warfighters in support of air and cyber operations. Developed and prioritized intelligence requirements derived from strategic objectives utilizing data-driven analytics and policy research to enable military objectives & resource optimization.

- Led a transformation of a pilot onboarding platform for a 50-person pilot squadron, driving down onboarding time from weeks to days

- Revamped a decade-old intelligence training program with buy-in from key military leaders and training stakeholders, increasing readiness compliance from 50% to >95%

- Initiated new workflows to collect and compile user requirements and priorities to create new intelligence software products to be used by the warfighter and military leaders

Product Manager, Intelligence

CNA Corporation

Performed and presented strategic policy research focused on East-Asian military, government, and security issues through strategy panels, public-private discussions, and defense exercises with military, interagency, and international partners

Strategy and Policy Analyst

Deloitte Consulting

Conducted and presented extensive market research and strategies in which Deloitte’s project assessment/tracking tool for rapid acquisitions could integrate into various Department of Defense program offices

Strategy and Operations Analyst

I am a highly-organized, self-directed, analytical and dynamic Product Manager who achieves key
strategic initiatives and delivers innovative solutions to complex business needs. I am proficient in data & analytics, artificial intelligence, and security & privacy. I am experienced in various industries, including military intelligence, financial technologies, and social media technologies.

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