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I oversee the planning and development of technology for our customers, vendors, and internal employees with a goal to improve productivity & efficiency and reduce the cost & time. Key activities focus on: • Developing, communicating and overseeing the overall internal and external technology (infrastructure, apps, data, security) strategy spelling out what technologies we should adopt and when for improved productivity and efficiency. • Planning, monitoring & reporting technology budget, and approving the design of new IT infrastructure, enterprise systems and software applications needed to execute our technology strategy. • Establishing & overseeing our centers of excellence to innovate and adopt emerging technologies focusing on cloud migration, adoption & security, BPA & RPA, AI/ML, & Low code No-code tools, etc. and more efficient delivery methods via POCs and MVPs. • Establishing and overseeing the overall IT Infrastructure, shared services centers (inhouse and outsourced) for internal operations & support functions. • Planning, recruiting, mentoring, and directing software architects, project managers, and scrum masters in alignment with the rapidly changing technology landscape and the market demand to streamline solution deliveries for our customers. • Engaging with our customers business requirements and communicating with them with compelling solutions & options.
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Content Inspiration, AI, scheduling, automation, analytics, CRM.
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