Gary Blumenfeld's Linkedin Analytics

A results-driven professional with 15+ years of experience building and leading teams in customer success, account management, and business operations. Skilled in strategy development, and cross-functional, collaborative management of remote teams. Proven track record of scaling business units and integrating business entities. Expertise in devising programs that generate significant annual recurring revenue. Creates environments of adaptability, flexibility, and project execution to achieve company objectives. Email: [email protected] Skilled at strategic planning and implementation, SaaS platform onboarding, actionable data analysis, and proactive customer-first account management. Focuses on active listening and consultation to build and nurture customer relationships, find the root of customer needs, and develop solutions that exceed customer expectations and satisfaction. CORE COMPETENCIES: • Customer Experience • Strategic Initiatives • Retention Strategy • Relationship Building • Revenue Growth • Team Building and Management • SaaS • P&L/Budgets/Forecasts • Innovation/Iteration • Up-Sell/Cross-Sell ACCOMPLISHMENTS: ~ Devised an innovative up-sell program that generated $15MM of enterprise SaaS annual recurring revenue (ARR). ~ Accelerated completion of a massive onboarding project, delivering six months ahead of schedule, and resulting in $2MM in operating expense savings for the company. ~ Demonstrated cost management skills by outsourcing non-core services to third-party vendors resulting in cost savings of $2.4MM.