Tech Mahindra

Associate Vice President

BairesDev

Senior Account Director

Tata Consultancy Services

Working with PETCO,
Jack in the Box and Qdoba in Greater San Diego area
Account Management
Digital Transformation
Cloud Transformation
Master Data Management
Big Focus on Quality Engineering (Python based Robot Framework, TestRail, JIRA etc)

West Coast accounts, Senior Client Partner

Led Retail & Omni-Channel Solutions and Enterprise Merchandising for:
--> Print and Marketing (Copy and Print)
--> Vendor on-boarding
--> Item on-boarding (Stibo PIM, AS400), maintenance etc
--> Content Management System (Drupal)
--> Enterprise Pricing and Promotions
--> Data Science track (Python)
--> Point of Sale Testing, EMV POS
--> Automation QA | Quality Engineering (Postman, REST, JMeter, Zeenyx etc)

Led the innovations in these portfolios
Led POS Lab setup at offshore to have faster speed-to-market with lesser costs

Staples - Business Relationship Manager

Responsible for managing sales and service delivery for Walgreens

- Delivery Management and Customer Engagement (at Senior Director level)
- Solutioning business framework and architecture
- Presales
- Account Strategy and planning
- Project Management
- Translating customer requirements into working instructions for Delivery
- Enterprise Architecture
- Business Intelligence

- Suggest new business ideas to customer.

- Providing detailed reports as per an agreed schedule (or on request), including management and account performance reports. Regular status updates to all stakeholders - internal / external thru the detailed WSRs having the TPI standards.

 -Managing the transition phase of transferring the functional, technical and procedural knowledge to our maintenance and support organization. Making sure all knowledge document (THBs/ KEDB etc are updated by the teams with the time to have zero impact on service.

- Building and maintaining customer relationships. Conducting workshops. Regular meeting with Senior Director + managers to discuss the focus points.

- Ensuring that quality services are delivered with regard to the agreed SLA - for development / support of applications.

- Mitigating and solving escalations with urgency and determination.

Walgreens - IT Engagement Manager

Supply Chain Management (SCM) Systems  
 Promotional Merchandise Management 
 Product Demand Forecasting Systems
 Optimizer / Route Optimization for imports
 Logistics Planning Systems – Product Distribution and Forecast Planning

Strategy & Planning
 Ad / Promotional Planning (with category Managers, inventory specialists etc)
 Competitive and Cannibalization Analysis
 Integrated Forecasting  
 DC replenishment
 KPI Measurement and Reporting

Store Operations and planning
 Order Management Systems (OMS) and Store Ordering
 Group Sheet and Ad Bulletins
 Store Inventory management and Out of stock reduction
 Operations for new store openings

***************************************************************************************************************
- Consistently received high Customer Satisfaction of above 90% for all projects in my areas
- Determining resource requirements and planning the resources internally within TCS or hiring for project needs
- Monitoring the progress of work & reviewing the status of the projects and taking preventive/ corrective measures as required.

and more...

Program Manager

Gathered business requirements by driving user-group meetings and working with various global,  cross-functional and virtual teams
•    Analyzed the existing AS-IS system for promo forecasting and orders, tracked defects, provided recommendations to make enhancements in the future TO-BE system
•    Created BRD, FRD, TRD and test scripts for testing the functional and non-functional aspects 
•    Effort Estimation and proper Resource Allocation. 
•    Provided ideas for successful merging of applications from both side.
•    Participated in UAT and worked with QA for bug and defect tracking.
•    Provided extensive support for successful pilot / production implementation. Part of War Room.
•    Provided support to Business Users by resolving their queries.
•    Made WSRs and MSRs to keep all the stakeholders updated. Presented scoop for executives as well in executive summary.
•    Onsite-Offshore coordination

Project Manager

Project Leader / Business Analyst

• Contributed to 5% to 7% sales increase on Black Friday (after Thanksgiving Day) by leading the team in the development of the “Hour Sale” project to compete with major retailers by precisely timing the activation and removal of selected sale prices in a predetermined number of hours to drive high volume traffic during holiday shopping peak season.                      
•  Developed Direct Mail Project Tracking system that facilitates data processing of direct mail promotions for Store Grand Openings and AARP (American Association of Retired Persons) services.

• Electronic Reader Board Program:  Project was to design and implement a backbone for messaging and controlling g electronic signs installed in more than 5000 stores nationwide.
o	Messaging backbone created from Central to the Stores, with message transmission times as low as 5 minutes
o	Supported Amber Alerts, Weather Alerts, Corporate Messages, Local Store Messages

• Central Pricing Initiative (CPI):  Walgreens was having issues with their pricing model as it was not centralized. Also the retail levels were very few in numbers and unable to support the growing business. Modified the system to have the centralized pricing scheme having facility of many retail levels to support different markets.

Technical Lead

As AVP, I leverage people, process & technology to deliver very high-quality IT and Transformation services and expand strategic footprint in the US. I am a growth-minded digital transformation Leader with 20+ years of experience in managing consultative CXOs relationships with Fortune 500 firms.

Customer Success, Account Management

    * Revenue responsibility
    * Relationship management
    * Strategic planning & account management
    * Cross-functional collaboration
    * Digital expertise

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