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With over 16 years of experience in the bustling hospitality field, I'm a seasoned leader skilled in managing front desk operations, maximizing revenue, and ensuring guests are delighted. Currently, I oversee operations at three luxury resorts in the Maldives for AAA Hotels & Resorts. I play a key role in crafting unique stories for each properties. My main goal is to provide guests with an unparalleled mix of peace and luxury. I focus on making operations smooth, handling finances well, and maintaining high hospitality standards. I'm good at keeping communication flowing between different hotel departments, addressing guest concerns gracefully, and managing online reviews to boost our digital presence. I'm proactive in promoting loyalty programs, finding ways to increase revenue, and coming up with smart ways to save money. My strong passion for creating outstanding hospitality experiences pushes me to take on new challenges and keep learning in this ever-changing industry.
Check out Gaurav Upadhyay's verified LinkedIn stats (last 30 days)
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