bloXroute Labs

Sales Engineer

Interim-CFOs

Director of Business Development

Wyre

- Maintained 9 figures in annual transaction volume across 500+ global partnerships in the Web 3 industry that utilized our APIs for fiat on/off ramps, KYC & transaction monitoring, wallet infrastructure, and global payouts. Notable partnerships include MetaMask, Ledger, OpenNode, Topps, GameStop, VeVe, Outlet, and Synapse. 
- Influenced the product roadmap by functioning as the primary communication channel between partners and our team to provide actionable insights that were used to streamline the onboarding process.
- Modernized legacy deals by facilitating contract negotiations with C-Level Executives and our Finance team. 
- Created internal playbooks to document product workflows and visualize the customer journey map. Internal guides and organized documentation simplified the new hire training process and shortened its duration by two weeks.
- Collaborated with the Risk & Compliance team to refine the KYB / KYC due diligence process and took proactive measures to get ahead of any potential fraud before it occurred. 
- Increased overall transaction conversion and KYC success rates for partners by working closely with the Data team to analyze critical blockers and highlight key pain-points in the end-user experience. 
- Coordinated with the Technical Support, Solutions Engineering, and Product teams to address all API integration partner requests ranging from minor bug reports to system-wide failures affecting critical workflows. 
- Owned all stages of the sales cycle from initial discovery and KYB enterprise partner onboarding to integration assistance and upselling.

Senior Customer Success Manager

WeVideo

- Developed a strong understanding of Agile methodology to facilitate effective project planning, execution, and evaluation of product workflows. Being the primary point of escalation for all technical support inquiries offered a unique perspective into the customer pain-points that heavily influenced cross-functional collaboration for roadmap development. 
- Identified and prioritized projects in JIRA for the Business and Education departments, considering different customer use cases.
- Analyzed the competitive environment and conducted user studies to develop a deep understanding of customer journeys and growth opportunities. Worked closely with the Product and Design teams to optimize our SaaS pricing strategy so that each subscription tier aligned with the appropriate target user persona.
- Took ownership of the Customer Support experience in Zendesk by addressing ticket inquiries from clients and managing additional support agents in our US and Romania offices.
- Collaborated closely with the Sales team to track new customer orders in SalesForce and make account configurations using our internal admin tooling. 
- Facilitated the training of IT Leads at K-12 schools who oversee technical implementations for district-wide subscriptions for 50,000+ students. Influenced the product roadmap to accommodate this hyper-growth and optimize for large enterprise account onboardings by simplifying the student account creation flow. 
- Represented the company at EdTech conferences by managing the booth and hosting demos to showcase our product. Frequently visited school districts for in-person training workshops throughout the country to solidify existing partnerships.

Digital Media Academy

- Fostered a learning community of diversity and excellence through memorable and innovative educational experiences. 
- Responsible for teaching programming classes to students ages 8 - 11, focusing on the fundamentals of coding and game design. 
- Taught a class on iOS App Development emphasizing basic Xcode fundamentals. 
- Facilitated an introductory course on Game Design and Programming with GameSalad and Scratch.

Instructor

- Provided technical support for unpredictable hardware and software errors.
- Exemplified flexibility in the work environment by temporarily taking on the role of a teaching assistant.
- Assisted the Instructor with facilitating the Programming with Java course.
- Worked with a special needs student to ensure they were on track with their assignments.

Tech Assistant

I'm a problem solver. My speciality is making sense of the chaos. 

With a background in streamlining the customer experience and a passion for Web3, I specialize in optimizing the onboarding process and ensuring success post-integration. 

Currently as a Sales Engineer at bloXroute, the first and fastest blockchain distribution network, I have the opportunity to contribute to Web3 at the frontlines of all the action and help pave the path forward for the future of DeFi.

The future is bright, and it's definitely on-chain. Feel free to reach out if you'd like to chat!

#web3 | #crypto | #blockchain | CX professional | Web3 enthusiast

Taplio

Andrew Gelman's Linkedin Analytics

Andrew Gelman

Want to drive more opportunities from LinkedIn?

Taplio

.css-1jgreyo{background-image:linear-gradient(284deg, rgba(39,43,72,1) 0%, rgba(33,47,183,1) 100%);color:transparent;-webkit-background-clip:text;background-clip:text;}Andrew Gelman's Linkedin Analytics

Andrew Gelman

Want to drive more opportunities from LinkedIn?

Andrew Gelman's Linkedin Analytics