Accenture

Consulting Analyst

BAE Systems

Project Manager working within the EITS Shared Services space deliverying projects to internal clients:
- Managing up to twenty projects with maximum budgets of £100k across multiple businesses within the company adhering to regulatory process and procedures relevant to each project. 
- Managing the delivery of projects to time, cost, and schedule in accordance with business deliverables and customer satisfaction.
- Preparing project plans and track project changes, whilst identifying project level risks, issues and opportunities.
- Monitoring the team's finances by ensuring that all projects adhere to the defined budgets and invoices are processed on time.
- Mentoring three junior members of the team who were going through the graduate schem

Project Manager

Serco

- Transitioning through a contract valued at £1.9Bn, whilst successfully managing six midlevel projects by creating project plans, weekly budget reviews, authorising purchase orders and supporting stakeholder meetings to ensure seamless working functions.
- Prepare weekly Home Office reports across all programs North West, Midlands, Scotland, and Northern Ireland for the C-level executives.
- Enabled projects to adhere to framework governance, as well as entire documentation, maintained appropriately for each project.
- Deliver assistance in various project operations including chairing PMO meetings, maintaining SharePoint sites, updating RAID and Actions logs for timely completion of the projects.

Project Management Officer

The University of Salford

Working within the Digital IT department providing project support across two programs; UniIT and One Digital Camps ‘ODC’:
- Organizing project boards for both programs including creating board packs and minute taking. 
- Editing content on SharePoint pages for all ODC projects. 
- Monitoring and updating the UniIT project plans after user stories are completed.
- Providing fortnightly status updates at project and program level to the senior stakeholders.
- Facilitating daily stand-ups for the first release of Office365 and Attendance Monitoring projects.
- Ensuring action points are reached by the target date by reviewing each RAID log on all ODC projects.
- Creating a data governance checkpoint document for Project Managers to review after specific milestones are reached.

Project Coordinator

Freshfields Bruckhaus Deringer

Contracting opportunity based at the Global Business Centre, is responsible for the day to day allocation of work for document specialists and translators:
- Key point of contact for solicitors requesting work to be carried out by Document Specialists.
- Allocating work to Document Specialists, Translators and Managers through using workflows and Vfire.
- Ensuring the solicitor’s expectations were managed and all service level agreements were reached.
- Coordinating Work Allocator handovers including any work hour constraints or high work volumes.
- Communicating with internal and external Translators for documents that were required in different languages.

Global Work Allocator

Suncorp Group

Working within the risk team in preparation for external audit to be conducted on IFA’s client files including pensions, insurance and investment products:
- Communicating with external financial advisers in preparation to retrieve their client files.
- Validating key risk client files ensuring the correct financial documents were included.
- Uploading both the client’s and financial adviser's information on Salesforce. 
- Collecting data from Salesforce to update the file retrieval report and provide daily status updates. 
- Creating internal payment process on Salesforce enabling the team to action refunds to clients.

Client Support Associate

Victorian Managed Insurance Authority

Government procurement role working in the PMO department, providing project support for the release of a new Salesforce portal called BuildVic: 
- Updating program documentation including PIDs, Steer Packs and BPMN process mapping. 
- Creating internal user guides for underwriters for Synergy and BuildVic. 
- Reviewing extended contracts from clients to update financial spreadsheets in Excel. 
- Tracking requirements catalogue by capturing enhancements raised by stakeholders and providing analysis to the senior leadership team.  
- Raising user-driven defects found on BuildVic in Jira. 
- Minute taking during external stakeholder meetings using Lotus Notes.

Horwich Farrelly

Operating in an agile environment whilst working on different projects including Guidewire, NewWorld, DPI-DLIT and reporting to the director of PMO: 
- Updating process maps on Microsoft Visio for the Business Analysis and Project Managers.  
- Conducting GAP analysis for the ‘As Is’ process in the finance department. 
- Organizing workshops including creating steer packs and taking minutes.  
- Maintaining RAID logs for three projects and providing updates in weekly meetings to senior leaders. 
- Performing data analysis in various areas of NewWorld through using Excel particularly pivot tables, macros, and formals.  
- Monitoring workloads in Microsoft Project and providing status updates to the PMO department.   
- Cognos testing against new and existing MI reports specifically format, layout, and data. 
- Research analysis of existing legal case management systems to help develop the NewWorld project.

This employment was contacted on a part-time basis as a customer service adviser my key responsibilities were:
-	Resolving customer’s technical television issues raised by phone or live chat. 
-	Educating customers on the billing cycle especially those who were continuously in financial difficulty.  
-	Selling the additional products, I became the highest sales advisor for two consecutive months.
-	Call listening for other advisors providing feedback on improving the customer experience. 
-	Reaching the weekly KPIs set including average calling handling time and after-call work. 
-       Sky guide: were I oversaw new employees and aid them with difficult calls and situations.

Service Advisor

Experienced Project Management Officer with a demonstrated history of working in the Legal, Insurance and Higher Education industry. Skilled in PMO, Microsoft Suite, Communication and Customer Experience. Strong program and PMO professional with a Management BA focused in Management from the University of York. 

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