DataTorque Ltd

Service Delivery Lead

Tools for Brokers

● Assisting clients with all technical queries and issues during the guided onboarding
period;
● Supporting clients through the process of integration of TFB solutions and 
 Trading Platforms such as MT4, MT5 etc.
● Running online and offline conferences with clients to provide advice and
consultancy;
● Engaging in training courses for onboarded clients, including face-to-face sessions,
and assisting with educational materials
● On-going cooperation with front and back offices at TFB.

Regional Operations Specialist

Tapaas

Operations and Support Specialist

Refinitiv

	Providing 1st line technical support for Eikon and various other TR products & infrastructure.
	Resolving queries promptly and professionally on the phone, via email or remote support while maintaining professional and polite attitude to all clients.
	Developing expertise in the tools and in TR products thus achieving faster resolution times.
	Managing ownership, escalation and resolution processes for all customer related issues.
	CRM logging of all calls received accurately and efficiently; providing timely updates to clients.
	Undertaking proactive calls to ensure customer satisfaction levels and prevent potential issues.
	Achieving optimum performance levels and advocating consistently maintained procedures.
	Achieving individual & team targets.

Technical Support Executive

Thomson Reuters

G.Kallenos Infosystems

	System building & implementation; software - hardware service & troubleshooting. 
(Server, PC, UPS, Networks, O/S, Software).

IT Support Professional

CNC TV Plus

	Network, hardware and software implementation, administration, maintenance and support.

IT Administrator

Passionate I.T Professional with a demonstrated history of working in the information technology and services industry. Skilled in System Building & Implementation, Service Delivery, Incident Management, Technical Support & Troubleshooting.

Taplio

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