Gerald Garcia's Linkedin Analytics

With the managed service industry projected to grow exponentially, it’s clear that the market trusts this model. What does this mean for the Australian contact centre market? From IBIS World’s Contact Center Industry Analysis 2023, the market in Australia is very promising: “The Call Centre Operation industry has performed moderately well over the past few years. While some client businesses outsourced their marketing, information and customer interaction services to call centres in countries like India and the Philippines, others have brought these call centre services back to Australia because of concerns about language barriers and customer interaction.” It’s clear that having your call centre solution managed by experts may be the most effective approach At Forrest Contact, I am responsible for Sales & Partnerships, where I work closely with Enterprise to MME businesses and partners, developing solutions that strengthen their brand, drive awareness and increase sales & profitability. Collaborating with Operations, Customer Success, and Marketing, I play a crucial role in acquiring new clients and retaining existing ones. Accomplished sales and customer success leader with over 20 years of experience driving growth in B2B environments. Expertise in shaping strategy, empowering teams, and delivering growth with record-breaking engagement and retention. Excels in all facets of the customer journey, operations, marketing, and sales, leveraging technical skills to develop and roll out Saas platforms to deliver efficiency and productivity gains, increase sales opportunities, and facilitate revenue growth. Respected and engaging leader known for building cohesive teams and motivating strong performance through effective coaching and mentoring. With a history of achieving customer retention, and sales targets, I am renowned for delivering positive results in Business Consultancy for Growth, Compliance, and Sustainability and my career has centred on: • Growing business revenue through SaaS platform white labelling. • Transformational change to right size Sales and customer success operations • Strengthening relationships and driving global expansion via alliances and partnerships. • Optimising Customer journey with technology, processes and success management • Upskilling sales and customer success teams to optimize conversion and retention. • Building trust and enhancing value propositions through social awareness. • Offering Business Advisory and Consultancy Services These strategies are not just what I do; they are what I live and breathe