Gerard Dolan's Linkedin Analytics

A player/coach Principal UX Product Designer with 25+ years of results-focused experience. I design, iterate and build B2B and B2C financial and e-commerce products and services. Highlights: Drove the StaplesPrint.ca B2B e-commerce responsive web redesign, merging three UI kits into one scalable design system. Conducted workshops across the entire business stack to align user needs, business goals, technology constraints and key performance metrics. Aligned product vision and stakeholder expectations into simple user-centric design solutions. UX Team Lead in the comprehensive redesign of RBC's web-responsive onboarding experience, implementing innovative system components. Results included: 29.9% growth in daily active users, a 40% increase in credit card linkages, and a 39.5% uplift in engagement with investment advice services, benefiting 1.5 million users within the first 90 days. UX Team Lead in developing an extensive user experience strategy and rolling out a $9 million project that included the framework for 10 bilingual websitesfor a major North American energy company. Founded the Customer and User Experience discipline team and Usability practice at IG Wealth Management, recruiting and hiring 20+ team members; completed 10+ product launches and 125+ usability tests.