Gerard Dolan's Linkedin Analytics

A player-coach who brings clarity to complex product design and user experience strategy challenges. An active voice in the UX community, engaging in conversations through the DolansNewsletter.com and podcast, teaching, workshop engagements and global speaking. Highlights: Agile Chapter Lead, Interaction Design for RBC onboarding initiatives. Driving customer acquisition through six epics in an agile environment. Founded the Customer and User Experience discipline team and Usability practice at IG Wealth Management with 20+ team members recruited and hired; 10+ product launches and 125+ usability tests completed. Core Pitch Team member responsible for a comprehensive UX strategy and associated $9 million implementations, including the framework for 10 bilingual websites, for a leading North American energy infrastructure company.  Founded the MacLaren McCann Canada Customer and User Experience discipline, hiring, directing, and mentoring 11 UX Researchers and Experience Architects, achieving an 81% billable capacity.