LUMIQ

Sales Director

Servion Global Solutions

Led Enterprise Sales & Strategic Account Management with offerings in the Customer Experience vertical ranging from Contact Center Solution (On-prem, CCaaS & Hybrid), Digital Transformation, Transition to Cloud, Robotic Process Automation (RPA), Conversational Commerce solutions like Chat bot and Voice Bot. Managed larger footprints in the BFSI space while consulting across Cx and Digital Banking Suite. 

1) Contact Center - CCaaS, On-Prem, Hybrid
2) Customer Experience Management
3) Digital CX Transformation
4) Robotic Process Automation(RPA)
5) Managed Services
6) Conversational Commerce
7) Transition to Cloud
8) Customer Journey Mapping and Analytics

Regional Sales Manager

C-Zentrix (Towards Vision Technologies Pvt. Ltd.)

1. Built a team of high-performing sales executives and managers from scratch 
2. Drove revenue growth of more than 5x YoY
3. Initiating the strategy & growth for pan India through Key Client Relationship management & strategic opportunities 
4. Conducted regular training sessions for high efficiency of sales team
5. Leading partner alliance channel to participate & bod for state & central Govt. tenders
6. Strategically recruit new partners based on competency, Vertical strength, Geo presence and penetration capability
7. Preparing and delivering sales pitch and formal presentations that communicate the value of company’s capabilities in a variety of interests to client decision makers and top management

Specialties: Omni-Channel Customer Experience Platform, #IVRservices, Concept & Solution Selling, Key Account Management, #CCaaS, #CloudTelephony, #CRMSales

Regional Head - Enterprise Sales

Fluid Tech

Founded Fluid Tech to fulfill my aspiration to start-up, worked relentlessly towards building the organization from ground up and established it as a name to reckon with in the region in a quick span of time. We managed IT and Networking Infrastructure of Tea Estates across North Bengal and Eastern states.

Co-Founder & Director - Sales & Marketing

• Led a team of 25 people to deliver on said goals and targets (SLA, Abandon%, Revenue generation, AHT, Quality, Attendance, Attrition and Resolution)
• Team orientation and creating an enthusiastic & motivating atmosphere of teamwork

Technical Leader - Operations

Wipro Digital Operations and Platforms

Unique combination of technical and analytical skills were harnessed to contribute towards the common goal of ultimate customer experience

Specialist

With over 18+ years of tech-sales experience, I am a customer experience and digital transformation enthusiast. I offer solutions in the customer experience domain, ranging from data analytics, business intelligence, contact center (on-prem, CCaaS, and hybrid), digital transformation, transition to cloud, robotic process automation (RPA), and conversational commerce. I manage large footprints in the BFSI space, consulting across Cx and digital banking suite.

I have a proven track record of driving revenue growth, building high-performing sales teams, and establishing strong business relationships. I have also co-founded and successfully run an IT and networking infrastructure company, demonstrating my entrepreneurial spirit and passion for technology. I am certified in Scrum Fundamentals and AWS Partner: Amazon Connect. Outside of work, I enjoy swimming, sports, photography and travel.

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Amit Sharma's Linkedin Analytics

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