Nelly Geudin's Linkedin Analytics

I improve customers' experience and interactions by optimising Microsoft Dynamics 365 CRM system. **𝐂𝐑𝐌 stands for Customer Relationship Management. A package of integrated software solutions that helps manage and maintain customer relationships, track sales leads, marketing, and pipeline, and delivers actionable data. Did you know that 60% of data analyst time is preparing the data to then be analysed and interpreted? This is where I come in. I am part of a talented team of analysts within the in-house Business Development department looking at efficiently managing customer interactions from the interpretation of collected data across the customer service lifecycle. Concretely this means we: 🔎Gain insights into the market through real-time data analysis 🔎Build custom dashboards to analyse the data and prioritise leads 🔎Manage processes for better service engagement experiences 🔎Build pipeline with high-quality leads and prospects from a variety of sources 🔎Find the right prospects and customers 🔎Resolve issues quickly using data analysis and predictive care 🔎Create upsell or cross-sell opportunities using contextual customer data 🔎Build customer trust using a customer-centric service delivery model In another life, I could have been a private investigator or a forensics expert. To some extent, it is no surprise I am interested in data science because in my job I get to examine the patterns in the system in order to draw conclusions and make better decisions. (Although I don’t live on Baker Street, and neither do I wear a white coat at work). I support local good causes as regularly as I can: I give money, I give time, and I give blood. In my spare time, I am either travelling or planning the next trip, because I strongly believe that exposure to other cultures is essential to remain open-minded. Skills: Get things done | Time management | Discretion | Attention to detail | Reliable | Resourceful | Proactive & take own initiatives | Trustworthy | Work ethic | Microsoft Office Suite | Microsoft Dynamics 365 | InDesign | QuickBooks | French native 𝘗𝘳𝘰𝘧𝘪𝘭𝘦 𝘣𝘢𝘯𝘯𝘦𝘳 𝘤𝘳𝘦𝘥𝘪𝘵: 𝘳𝘦𝘴𝘵𝘢𝘶𝘳𝘢𝘯𝘵 𝘚𝘪𝘮𝘢𝘯, 𝘉𝘰𝘳𝘥𝘦𝘢𝘶𝘹, 𝘍𝘳𝘢𝘯𝘤𝘦 **𝘥𝘦𝘧𝘪𝘯𝘪𝘵𝘪𝘰𝘯 𝘢𝘯𝘥 𝘣𝘶𝘭𝘭𝘦𝘵 𝘱𝘰𝘪𝘯𝘵𝘴 𝘤𝘳𝘦𝘥𝘪𝘵 𝘰𝘧 𝘔𝘚𝘋365 𝘸𝘦𝘣𝘴𝘪𝘵𝘦