Process Street

Managing a portfolio exceeding $1 million in ARR, focusing on maintaining strong customer relationships, ensuring effective communication, and preventing churn. Developing and implementing technical solutions to optimize processes, including automations, scripts, API integrations, and data management.

Customer Success Manager

Build and improve relationships with customers and partners. Review customer practices to ensure they get maximum satisfaction from their investment. Identify potential growth opportunities and expand ARR.

Account Relationship Manager

Troubleshoot issues escalated issues. Monitor customer churn and expansion. Deliver webinars and onboard new customers.

Technical Product Specialist - II

Time Doctor

Troubleshoot escalated issues. Help the team with support queries and user experience.

Technical Support Lead

Troubleshoot and resolve product related issues. Onboard new users.

Technical Support Specialist

Great HealthWorks

Recover clients and restore subscriptions

Customer Service Representative

Watchtower

Troubleshoot hardware, software and network issues. Set up workstations for new users. Replace and repair computer hardware. Support the roll-out of new applications. Translation of SOPs from English to Portuguese.

Help Desk Specialist

Software Engineer | Customer Success @ Process Street

Software Engineer currently working as a Technical Customer Success Manager with a strong focus on automation. I leverage tools like Zapier, APIs, webhooks, and other automation technologies to drive projects for esteemed clients. Specializing in identifying process gaps, I design customized solutions to streamline and optimize business operations.

Familiar with: React.JS, Next.JS, Node.JS, TypeScript, SQL.

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