Charles Schwab

Led 3 digital product management teams that produced more than $10M in cost savings per year and enhanced client experience by redesigning digital journeys. My areas of focus included branch digital experience, wealth management, digital payments, document management, and external account verification.

- 2021 Digital Payments Team Manager
- 2022 Document Management Team Manager
- 2023 Retail Customer Experience Team Manager

Group Product Manager, Digital Product Management

Led Zelle digital payments integration at Schwab. I was responsible for contract negotiation, identification of use cases, technical requirements, new product executive risk review, and leadership updates.

Product Lead, Digital Payments

In my first role at Schwab, I led the launch of an External Account Verification product on multiple platforms (Mobile App and Desktop) by building a re-usable set of APIs as a product.

Senior Product Manager, Cross Enterprise Products, External Account Verification

Dell

I managed a global product line of high-end servers (4 socket rack servers) which enable customers to run in-memory databases workloads such as SAP HANA and emerging use-cases such as machine learning. I launched two new platforms to market by collaborating with a cross-functional team composed of engineering, supply chain, finance, program management, and services. Furthermore, I worked with product marketing and sales enablement teams to create the right go-to-market strategy, positioning and messaging. Finally, I gathered feedback from sales and customers to improve product offering and engaged technical teams to implement product changes.

Senior Product Manager - PowerEdge high-end servers

I led the team that organized GameChangers, the largest global innovation competition at Dell, and increased participation (700+ participants; >50% growth) by communicating deliverables to key global stakeholders across multiple organizations and countries (received company award for creating business impact). I collaborated with C-level executives and leadership team to identify strategic business areas resulting in launch of innovative projects, including a machine learning process to improve customer support

- Managed 10 team members and created new programs to promote innovation across all organizations at Dell
- Coordinated communication to promote Global Innovation Challenge resulting in increased participation by 50% 
- Collaborated with Executives and Leadership Team to identify strategic business areas such as Internet of Things resulting in launch of innovative projects that impacted future direction of Dell’s business and products  
- Participated in initiatives to promote application of design thinking to solve business problems and create innovation

Global Innovation Team Lead -  GenNext Employee Resource Group - ERG person of the year 2018

I built an automated demand planning process by applying statistical methods, developing advanced SQL algorithms, and implementing a machine learning approach.  I coached team members in EMEA, Asia, and the Americas and achieved global standardization of planning processeses. I improved team efficiency and collaboration by translating user needs into technical requirements and setting priorities for the technical team to develop new systems and enhance existing tools.

Global Demand Planner 

Americas Demand Planner

Flextronics

- Supported clients from major tech companies by developing and improving manufacturing and supply chain processes and by translating business needs into IT requirements
- Reduced non-conforming inventory and improved quality of products by leading team of Supplier Quality Technicians
- Translated customer needs into system features and created processes to support launch of new devices to market resulting in improved decision making in selecting suppliers for client’s product development team 
- Led Six Sigma and process improvement projects and collaborated with consultants to select IT systems and redesign company-wide supply chain processes

Supplier Quality Engineer

Knorr-Bremse

Redesigned processes for the Service department and trained employees; developed Balanced Scorecard

Business Process Reengineering Consultant

Campanella Costruzioni Meccaniche

Working towards the implementation of a Quality Management System complying with the ISO 9000 standards

Quality Management Consultant

Product leader with over 10 years of experience working across product, engineering, strategy, research, and UX. I help teams build innovative digital experiences that users love. I thrive in highly matrixed environments that require teams to solve complex problems while building long-lasting partnerships. As a people leader, I focus on increasing employee engagement, growing talent, and building strong diverse teams. 

I am passionate about innovative ideas and entrepreneurship and am always looking for leadership development opportunities. While I am focused on being a top performer in my full-time job, I spend my time outside work by coaching younger professionals and networking with international entrepreneurs and business leaders.

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