Gian Carlo Mocci's Linkedin Analytics

👉 visit my website www.giancarlomocci.com I have over 20 years of experience in CRM, customer experience, and digital marketing, working with leading companies in various industries, such as Italo - NTV, the first private high-speed rail operator in Europe. As a CRM and marketing expert, I design and implement customer-centric strategies and solutions that enhance customer engagement, loyalty, and satisfaction. I leverage data, technology, and creativity to deliver personalized and relevant experiences across multiple channels and touchpoints. I also lead and collaborate with cross-functional teams to ensure alignment and integration of CRM and marketing initiatives with business objectives and customer needs. I am passionate about the experience economy and the power of customer feedback to drive innovation and growth. I am the president of the Italian Customer Experience Association, a non-profit organization that promotes and supports the development of customer experience management in Italy. I am also a keynote speaker, author, and manager, sharing my insights and expertise on CRM, CX, digital innovation, with diverse audiences and platforms. My mission is to help organizations create and deliver value for their customers, while also achieving their own goals and vision. I believe that CRM and CX are not only tools, but also mindsets and cultures that require vision, leadership, and collaboration. I am always eager to learn new skills, explore new opportunities, and face new challenges in the dynamic and evolving CRM and CX landscape. ✪ DISCLAIMER ✪ Non rappresento Italo-NTV e le opinioni condivise su LinikedIn sono a titolo personale. Opinions shared in LinkedIn are my own and here in LinkedIn I'm not representing Italo-NTV.