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Hi, I'm Gil Crespo, a Senior Product Designer from Brazil. I have 8+ years of experience improving the experience of the users to achieve their desired outcomes for B2B and B2C SaaS startups. I'm a very prepared to boost your User Satisfaction & Engagement starting with an excellent onboarding. Some of my notable achievements include: 🏅 Designed and developed automation to customize the Shopify store, reducing by half the user setup which reduced the time to being activated from 10 days to 13 minutes; 🏅 Redesigned and personalized the onboarding steps, resulting in an increase of activation rate by 17%, just highlighting the topics the user may like after their entrance; 🏅 Redesigned the communication flow based on the onboarding progress, resulting in a better onboarding conclusion rate and allowing the sales team to focus on Ideal Customer Profile first; I like to write about product design and growth and participate in design and test automation communities in my free time. 👋 Let's connect! See more on my portfolio at https://bit.ly/portfoliocrespo
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