Voxloud

Acquiring new resellers through our Voxloud Partner Program, after qualifying and onboarding them;
Providing partners with sales and technical training;
Creating specific content (video tutorials, direct mailings or personalized communications) to recruit, engage and retain partners

Voxloud Channel Program Manager

Acquiring new leads and  managing the whole sales process (from the qualification of cold leads to the delivery of a tailored business offer);
Maintaining and cultivating the existing customer base by developing personalized communications, suggesting customized offers and upselling;
Collecting constant feedbacks from both potential and current customers in order to suggest improvements, increase retention and decrease attrition;
Exploring ways of reaching new targets and working to develop new acquisition strategies.

Sales & Customer Success Manager

Providing clients with technical support (help desk level 2);
Managing daily tickets and troubleshooting;
Setting IP phones;
Customizing PBX Phone System.

Tech Support Specialist

City College Brighton and Hove

Liaising with suppliers;
Processing bookkeeping transactions and invoices;
Supporting the bank reconciliation process on SAGE.

Internship in Accounting

Unicredit

Supporting preparing the documentation which was needed for regional calls for tender;
Developing a file to archive historic data on previous calls for tender in Excel;
Data entry, processing invoices and helping with the back office.

Internship at Unicredit (public administration department)

As Voxloud Channel Program Manager, my main aim is to guide resellers to achieve higher business results in the VOIP and Cloud PBX sector. I'm always happy to answer partners' doubts and provide them with practical solutions and advice about their future strategy.
 
Also, I've got proven experience in managing client portfolio, developing positive client relationships and driving new acquisitions. 

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