Women of Customer Success

Member

FURTHER

Customer Success Manager

Women in Customer Success

CxXchange

Member, Volunteer

Tour24

Managed a portfolio of 200+ licensed property accounts, surpassing $1M in annual recurring revenue (ARR), while achieving an 89% Gross Renewal Rate against an 85% goal. Conducted 35 monthly business reviews to analyze platform adoption and customer satisfaction, and crafted customized success plans aligning customer goals with tailored solutions. Established team protocols for client reporting and risk assessment, while applying strategy to my own portfolio during the launch of SFDC at the company. Contributed to an additional $8K+ in revenue through stabilizing accounts in close partnership with senior Product and Executive leadership.

Director, Enterprise Client Success

Highspot

Managed a portfolio of enterprise and strategic customers, overseeing $4M+ in ARR from sales handoff through implementation to renewal, achieving an impressive 103% Net Revenue Retention (NRR) year over year. Serving as a strategic advisor, I ensured successful implementation, launch, and renewal, maintaining an average 4.8 out of 5 CSAT rating and an 85% monthly average user rate across a 7k user base, consistently ranking in the top 25% of Highspot customer performance. Additionally, I played a pivotal role in negotiating a closed/won expansion deal with a global client, resulting in a 15% ARR increase through collaboration with cross-functional teams. I proactively identified at-risk customers by analyzing metrics and devised customized strategies to mitigate risks.

Services Executive 

Knock

I managed a diverse portfolio of 35 enterprise multifamily property management companies (PMCs), driving tailored client success strategies and overseeing technical account management initiatives. Through leading quarterly business reviews, I identified opportunities for new feature adoption, addressed customer education needs, and facilitated technical configuration changes, resulting in a 100% customer retention rate and 105% Net Revenue Retention (NRR) year over year. Additionally, I played a key role in achieving an 8% revenue growth from Customer Qualified Sales Leads (CSQLs) for both our CRM product and a newly launched iPad Leasing ID Scanning solution. I also represented Knock CRM at industry and client conferences, contributing to brand awareness and fostering deeper customer engagement through in-person business review meetings.

Customer Success Manager & Onboarding Consultant

Windsor Communities

National Marketing Leader

Lifestyle Communities

Marketing Operations Specialist

Executive Assistant to the CMO, VP of Entertainment and VP of Lifestyle Real Estate Services

Renaissance Hotels

Social Media Consultant

Social Media & Guest Experience Manager

Maxwell's Restaurant 
Lobby Court Lounge
Room Service
RView / Club Lounge - 28th Floor

Food & Beverage Department Assistant Manager

Food And Beverage Supervisor

With 15 years of experience in the technology, hospitality, and real estate industries, I am a passionate and driven leader who strives to deliver exceptional client outcomes and satisfaction. I oversee the strategic relationships with key accounts, ensuring they maximize the value of innovative technologies. I have developed strong skills in startups, process management, and key account relationship building, which I leverage to drive growth and retention. I am motivated by the mission of transforming the way people work through technology, and I enjoy working with a dynamic and collaborative team that shares the same vision and values.

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