Gloria Michael (CCSM) 's Linkedin Analytics

Versatile, detail-oriented Customer Success Manager professional with about 5 years of experience providing exceptional support and ensuring projects are completed within time and with great precision. Strive in fast-paced, Fintech environments following established procedures and practices to exceed all customer expectations while making acceptable innovations where needs call. Experienced in bringing innovative measures that enhance on-time delivery; focusing on providing top-notch client support, solution provision, and developing relationships to ensure customer loyalty and business growth. Skilled in offering exceptional organizational/administrative, retention, customer onboarding, and good and effective communication. A graduate of microbiology with MBA from Lead city university Ibadan. I have excellent leadership, oral and written communication skills, use of office suite such as MS Office & google tools, organizing tools such as Google Calendar and calendly, CRM tools such as Zendesk, Jira, Notion, slack. My career in financial services began as an operations officer when I work in a micro finance institution, within a year I have worked to increase the loan product and reduced the default rate of the branch by more than 30%. This led to my promotion and a career in relationship management where I focused on the overall company projects and strategies to customer retention management full time. I am highly experienced in managing very complex multicultural projects and teams in Fintech. Some of my achievements are: 1. Awarded for exceptional customer success in 2023 2. Promoted within two years 3. Built ticket management processes from scratch 4. Experienced both high volume requests & provided high touch support to power users.