Sea Fire Technologies

Founder

Deploying and inspecting IT network systems.

Overseeing the safe installation of hardware and cabling systems.

Monitoring the performance and capacity of computer systems.

Performing regular checks on network hardware and software.

Responding to network alerts and hardware malfunctions.

Diagnosing and troubleshooting network errors.

Tracking and documenting network issues and compiling incident reports.

Responding to user requests and providing network training.

Managing system backups and network security protocols.

Senior Network Engineer

Technolutions Connected Services

Designing and implementing new network solutions and/or improving the efficiency of current networks

Installing, configuring, and supporting network equipment including routers, proxy servers, switches, WAN accelerators, DNS, and DHCP

Procuring network equipment and managing subcontractors involved with network installation

Configuring firewalls, routing, and switching to maximize network efficiency and security

Maximizing network performance through ongoing monitoring and troubleshooting

Arranging scheduled upgrades

Investigating faults in the network

Updating network equipment to the latest firmware releases

Reporting network status to key stakeholders
Act as an advisor and/or makes recommendations to sales or project team members.
Understand industry applications and competitive products.
Document and update internal requests in the appropriate systems.
Stays current with technology as it pertains to communication infrastructure.

Travel as needed, Managed IT Services:
On-site Smart Hands & Leg Support [L1, L2, L3, & L4 Support].

Break-fix, Installation, etc.

SLA Includes 8x5xNBD, On calls, and Scheduled Visits.

Hardware Supply & AMC Services.

EUC/Desktop Support Services.

Network devices Installation.[Routers, Switches, etc.]

Rack & Stack, Server Installation work [Data center Support]

Wireless Site Surveys.

Inventory & Asset Surveys.

Datacenter Survey.

And many more services.

Network Engineer

ISPAfrika

Responding to queries via chat, email, or phone

Troubleshooting and diagnosing problems(Tier1&2)

Requesting feedback and/or monitoring calls and other methods of correspondence to improve client service.

Help Desk Supervisor

•Report directly to Support Manager

· Act in a supervisory capacity, offering second-level network support

·Taking ownership of customer issues reported and seeing problems through to resolution

·Researching, diagnosing, troubleshooting and identifying solutions to resolve network issues

·Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams

•Routing, Bridging and Network management, Wireless, Firewall, QoS and Queues, and Tunnels. 

Helpdesk support technician analysis 

Telkom

1. Team leader assistant 
 
Duties and Responsibilities 
 
2.1 Team leader assistant 
 
Under the supervision of the Senior Leader of Technical Support, the duties, and responsibilities of the 
Technical Support Leader include: Leading and mentoring the Technical Support Team, performing 
scheduled staff reviews, communicating, and adhering to new procedures, policies, and goals. 
Monitoring queues and assisting with daily goals and conducting quality control to reduce errors to 
improve procedures. Establishing, recommending and implementing policies to ensure quality, timely 
and efficient design of customer-oriented services. Working effectively with other teams implementing 
strategies to increase profitability, productivity, and overall client experience. Auditing customer 
accounts to ensure the accuracy of information. Handling escalated issues from customers. Participating 
in the Manager on Duty rotation. 
 
2.2 Senior technical support Consultant 
• Interact with customers to provide and process information in response to inquiries, concerns, and 
requests about products and services; 
• Gather customer’s information and determine the issue by evaluating and analyzing the symptoms; 
• Diagnose and resolve technical hardware and software issues involving internet connectivity or 
troubleshooting, email clients, ADSL, Fibre to the home/business and more; 
• Research required information using available resources;

Technical support specialist team lead assistant 

Government Employees Medical Scheme RSA

Claims enquires 
Pre-authorisation specialist in and out hospital 
Correspondence e-media 
Benefits confirmation

Case Management Coordinator

Bytes People Solutions. (Vodacom campaign)

Bytes People Solutions: July 2015 – October 2015
3. Call Center Coach
• Identify trends common trends - including knowledge, skills and behaviours that are lacking within 
teams and individuals, communicate and problems solve together with relevant stake holders to 
ensure adequate skills and knowledge is imbedded.
• Conduct group and individual coaching sessions.
• Measure and monitor that coaching outcomes have been meet.
• Provide timely feedback to the Coachee, Team Leaders, and Management
• Continually develop effective systems, processes, methods and supporting documentation to aid the 
Coaching process.
• Grow, develop and support the Client Requirements function that reports directly to the Head Coach
Bytes People Solutions: Sept 2014 – July 2015
4. Customer Care Support 
• deal directly with customers either by telephone, electronically
• respond promptly to customer inquiries
• handle and resolve customer complaints
• obtain and evaluate all relevant information to handle product and service inquiries 
• provide pricing and delivery information
• perform customer verifications
• set up new customer accounts
• process orders, forms, applications and requests
• organize workflow to meet customer timeframes
• direct requests and unresolved issues to the designated resource.

Customer Support Engineer

Support Technician/ Technician Wireless Internet, FTTH, FTTB, and VoIP configuration.

Managed IT Services:
On-site Smart Hands & Leg Support [L1, L2, L3, & L4 Support].

Break-fix, Installation, etc.

SLA Includes On calls and Scheduled Visits.
EUC/Desktop Support Services.

Network devices Installation. [Routers, Switches, etc.]

Rack & Stack, Server Installation work [Data center Support]

Wireless Site Surveys.

Inventory & Asset Surveys.

Datacenter Survey.

And many more services.

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