Gokulakrishnan Selvakumar's Linkedin Analytics

As a Senior Associate Technical Support Executive with over three years of experience in IT support, I am dedicated to providing exceptional service to our global clientele. With a strong foundation in IT and a Bachelor of Commerce degree in Computer Applications, I have honed my skills in problem-solving, process improvement, and team collaboration. In my new role at Exterro, I am excited to take on additional responsibilities, including providing support for our proprietary E-Discovery tool, which encompasses Collection, Production, and Review processes. My experience in Incident Management, Problem Management, and Change Requests, coupled with my proficiency in ticketing tools like Jira and ServiceNow, enables me to effectively manage complex IT challenges and ensure seamless operations. I am now expanding my expertise with CMR tools and the Freshdesk ticketing tool, enhancing my ability to streamline support operations. Additionally, I am deepening my knowledge in E-Discovery - Review Production, allowing me to provide specialized support for this critical function. I am passionate about enhancing customer satisfaction and am committed to delivering user-centric solutions that meet the needs of our diverse clientele. I am here on LinkedIn to connect with fellow professionals in the IT industry and continue learning and growing in my role as a Senior Associate Technical Support Executive.