Gokulakrishnan Selvakumar's Linkedin Analytics

As a Senior Associate Technical Support Executive with over three years of experience in IT support, I am dedicated to providing exceptional service to our global clientele. With a strong foundation in IT and a Bachelor of Commerce degree in Computer Applications, I have honed my skills in problem-solving, process improvement, and team collaboration. In my new role, I am excited to take on additional responsibilities, including mentoring junior team members, handling escalated technical issues, and driving process optimization initiatives. My experience in Incident Management, Problem Management, and Change Requests, coupled with my proficiency in ticketing tools like Jira and ServiceNow, enables me to effectively manage complex IT challenges and ensure seamless operations. I am passionate about enhancing customer satisfaction and am committed to delivering user-centric solutions that meet the needs of our diverse clientele. I am here on LinkedIn to connect with fellow professionals in the IT industry and continue learning and growing in my role as a Senior Associate Technical Support Executive." Feel free to tailor this summary to better fit your personal style and specific experiences. If you need further assistance or have any other questions, just let me know!