Adecco

• Specializing in recruitment for White Collar and IT sectors, delivering tailored talent solutions to clients in Oradea and surrounding regions.
• Managing end-to-end recruitment processes, including sourcing, interviewing, and onboarding, 
• Managing paperwork such as contracts, annex, payments between Adecco and my portfolio,
• Building and maintaining strong client relationships, understanding their unique staffing needs, and providing strategic hiring advice.
• Meeting (Video & In person) with client managers to develop and refine job descriptions, aligning candidate profiles with business requirements, discuss new strategies.
• Business Development activities such as identifying new opportunities and expanding client portfolios within the White Collar and IT sectors.

Senior Recruitment Consultant

ANA HR Human Resources Consulting

• Develop, facilitate, and implement all phases of the recruitment process;
• IT-related roles, Sales and Marketing, HR, Technology
• Manage job posting and advertisement processes;
• Screen applications (phone, message, video), and select qualified candidates;
• Schedule interviews; prepare interview questions and other hiring/selection materials;
•Working in Linkedin Sales Navigator + Linkedin Recruitment to assess various markets to generate leads and statistical analysis;
•Nurturing relationships and following up with potential new clients. Negotiating, researching, and developing strategies in my company for business growth.

Recruitment Specialist

Easy Recruiting

•Headhunting/Talent scouting for clients (LinkedIn recruiter, Boolean Search, Online Research);
•Checking with the hiring team, adjusting strategies;
•Constantly Researching & Learning about various IT tools;
•Screening candidates via phone/message and evaluating their skills and goals against the job description;
•Keeping internal databases updated (Asana, Excel);
•Creating detailed profiles for each candidate and sharing the shortlisted ones with the client (email, videoconference);
•Keeping in touch with the candidate during the entire recruitment process;

Information Technology Recruitment Specialist

Eaton

● Managing the hiring process from offer creation to onboarding for Romania and Poland;
● Creating Pay Action Compensation Tool (PACT) documentation for all types of pay changes
for Romania and Poland;
● Processing HR documents (using Oracle tools) for employee contractual changes and
keeping the RO Knowledge Base up to date;
● Managing Candidate Interview logistics for Eaton EMEA region;
● Supporting Romanian Eaton HR offices with various inquiries related to employee
information in internal systems - investigating, and communicating with other departments in
order to solve such inquiries.

Human Resources Services Specialist

Kahoot!

● Answering and investigating various inquiries in regards to Kahoot gameplay, account, or IT-related issues (with help from the IT department), across multiple support platforms for Kahoot Users (School, Business industry) mainly for US and EMEA - In Zendesk platforms, Gsheets/Slides;
● Reviewing the quality of Kahoot! games (In accordance with Kahoot! terms and conditions);
● Maintaining and editing user platform (in accordance with support requests);

● involved in some extra-curricular projects. More @projects section

Community Support Specialist

Uber

● Diagnose the (granular) root cause of customer/app issues across EMEA;
● Document findings from the diagnosis and analysing the data (Advanced Google
Sheets/Slides/Statistical Analysis/Celonis);
● Escalate observations/ gaps in the process with stakeholders and managers;
● Build suggestions for improvement;
● Identify and develop insights that could be valuable and present final investigation results to
managers/site leads.

Customer Insights Investigator

! Side-project did while working as Community Support Representative.
● Training agents to become Incident Response specialists through training sessions, workshops, e-learnings session tests, and knowledge assessments;
● Equipping agents with soft skills, technical skills, and stakeholder management skills;
● Delivering well-being programs for emotional intelligence, empathy, and burnout.

Incident Response Trainer

! Side-project did while working as Community Support Representative.
● Investigating, communicating, documenting, and resolving sensitive or highly critical cases related to Uber trips;
● Responsible for managing incidents, accidents, and critical calls in real-time.

Incident Response Representative

● Answering and investigating various inquiries in regards to trips, account, payment, or IT-related issues (with help from the IT department) across multiple support platforms for Riders & Drivers for the Romanian market (Romanian & English);
● Responding to user trip / off-trip queries/issues and taking action on accounts (refunds, re-activation, de-activation, potential fraud investigations).

Community Support Representative

British Council

● Assisting professors during classes;
● Partially covering English Classes as well as Parent debriefs in regards to student progress;
● Working with children aged 5 - 12.

Teaching Assistant

● Using programs and online platforms such as Smart Quote, SalesForce, SAP;
● Processing and coordinating a number of standard and non-standard requests for a range of customers using or purchasing PCs and laptops.

Contract Administrator

Talent matcher with a global twist! 🌍

🎯 As a Senior Recruitment Consultant with international experience, I specialize in connecting top talent with opportunities in White Collar and IT sectors - and finding new clients!

My career has taken me through Romania, Poland, and Hungary, where I've improved my skills in managing end-to-end recruitment processes and building strong client relationships.

With two years in recruitment and a background in international HR Operations/Customer Support, I bring a unique perspective that combines empathy, adaptability, and strategic thinking - from all the corners of the world!

My goal is to deliver exceptional results for clients and candidates alike.

𝗚𝗿𝗲𝗮𝘁 𝗻𝗲𝘁𝘄𝗼𝗿𝗸:
▪️10K+ connections 🚀
▪️10K+ LinkedIn followers 📳
▪️Post views: 100,000 and counting 🔊

Let’s connect and explore how I can help your business thrive! 🚀

✉ adrian.gongu@adecco.com

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