Gowtham Vijayakumar's Linkedin Analytics

As a seasoned professional in SaaS with a rich six-year background in ITSM, ITOM, ITAM, AIOps, and Chatbots, my journey has been about bridging the gap between IT strategies and business goals. My role as a strategic consultant for enterprises has sharpened my ability to turn IT into a key player in business success. My passion lies in elevating both employee and customer experiences. I bring a wealth of pre-sales expertise, playing a crucial role in shaping customer expectations and driving business growth. My experience spans Pre-Sales, Business Development, Partner Management, and Technical Account Management, catering to Enterprises, conglomerates, and Mid-market businesses. I emphasize solving user problems within the SaaS sphere, particularly by improving IT usability and customer service. This focus on user-centric solutions has significantly enhanced productivity, bolstered customer retention, and elevated satisfaction levels, establishing my impact in the SaaS industry.