Janus spv

Freelance management consultant, interim and director, designing, implementing and running complex business transformation projects for clients primarily in the retail financial service, telecoms, automobile and aviation industries.
Clients include ERA GSM (PL), Toyota (DE), Vodafone (GR), Standard Life, OHRA/Delta Lloyd Groep (NL), Huawei/Telfort (NL and CN), Dong Energy (DK), Scottish Widows, Focus Solutions, Tesco Bank, Vueling Airlines (ES), flybe, Royal Bank of Scotland, The Post Office, Telefonica O2, Verivox (DE), Finnair (FI), Suncorp (AU), Compare the Market, LNER, PayPal (Remote), BT/EE (Remote), Volaris (Remote), Ford (Remote), Lloyds Banking Group (Remote), Lufthansa (DE), Peabody Trust (Remote) and Hiscox Insurance (Remote).

Founder

Optima Partners

Client Engagement Director designing, planning, implementing and running complex marketing operations management projects for clients.

Senior Associate

Bond Brand Loyalty

Subject matter expert on service innovation, customer experience and customer loyalty projects for clients.

Nyras

Client Engagement Director designing, planning, implementing and running complex private equity, venture capital and corporate finance projects for aviation clients.

Advising on the latest developments in Next Best Action (NBA), including contact strategy, action development, contact governance and using actions to create an individualised customer-centric experience.

Special Advisor on NBA Governance (with Optima Partners)

O2 (Telefónica UK)

Advising  on the latest developments in data monetisation; including using data to improve business operations, wrapping data into the design of new products services and experiences, and developing data platforms and multi-sided marketplaces.

Special Advisor on Data Monetisation (with Janus spv)

Responsible for the design, development and implementation of data monetisation at Telefonica O2; from improving business operations, through data-driven innovation to providing data-as-a-service together with partners.

Interim Programme Director Data Monetisation (with Janus spv)

Responsible for all aspects of the design, development and implementation of Telefonica O2's approach to Data Enablement and its Date Enablement Centre of Excellence.

Interim Programme Director Data Enablement (with Janus spv)

Responsible for all aspects of compliance with EU GDPR legislation, and the changes it catalyses in how we go to market and how we use data to drive innovation.

Interim Programme Director GDPR Implementation (with Ctrl-Shift)

Ignata

Client Engagement Director designing, planning, implementing and running complex data enablement projects for clients.

Ctrl-Shift

Client Engagement Director designing, planning, implementing and running personal information economy projects for clients.

Lloyds Banking Group

Subject matter expert during the mapping of customer journeys as part of a Proof of Concept for a new Journey Orchestration solution.

Subject Matter Expert on Journey Orchestration (with Optima Partners)

Subject matter expert during the identification of operating model improvements across Lloyds Banking Group's marketing operations, and the design and development of a Centre of Excellence for its Your Marketing programme.

Subject Matter Expert on Marketing Operations Improvement (with Optima Partners)

Responsible for the planning, development and implementation of the Aprimo Marketing Resource Management solution for Lloyds Banking Group's life, pensions and investments daughter, Scottish Widows.

Interim Programme Director Marketing Resource Management (with Optima Partners)

DesignThinkers

Client Engagement Director designing, planning, implementing and running complex service design projects for broad range of clients.

Associate and Strategic Advisor (with Janus spv)

Business Troubleshooter | Questioning | Thoughtful | Industrious | Opinions my own

A highly motivated management consultant, interim and director with over 30 years experience managing business transformation projects. 
Extensive experience of delivering high-pressure, high-complexity, technology-driven programmes for clients in the financial services, telecoms, energy, automotive and transportation industries. 
Particularly skilled at using data and technology implementation to catalyse business operating model change.
Specialties: 
Direction of complex business change projects
Interim management of business operations
Data enablement and monetisation
Marketing operations improvement
Service experience innovation
Real-time customer decisioning
Customer journey orchestration

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