Shankar V's Linkedin Analytics

• A design leader with proven experience in solving complex business problems and high-level strategic planning for business and product development. I am adept at solving user problems through research and design solutions.  • Worked for various clients, including PayPal, Ramboll, Bank of New York Mellon, etc One of the Largest Bank in India, the Largest Fertilizer Company from Africa, etc. • Led the project initiatives that improved the NPS score, reaching 58, demonstrating significant improvement in loyalty and customer satisfaction. Built an indigenous design system that reduced up to 30% of the development efforts. • Led usability testing initiatives for various projects; most of them scored more than 80 in SUS. • Led the growing team of product designers and researchers, front-end developers, and product owners and project managers. Mentored more than 100 senior and junior designers through various platforms. 20% of my efforts target mentorship. • Worked on projects that impacted more than 500 million users' lives positively. • Managed UX across the organisation and monitored processes, ensuring every team member completes his/her work and provides an adequate customer experience. • Promoted the team's capabilities and skills across the organisation by conducting events and programs, participating in client tendering processes and creating business opportunities • Through qualitative and quantitative research, bridging the gap between business goals and user needs with relevant technology. Used deductive and inductive methods to analyse data to gain insight. • Through co-creating workshops, formulating and finalising ideas through customer journey maps, and developing a business model canvas by formulating value propositions, revenue streams, customer segmentation, etc. • Studied Master's Degree in Business Management and Transformational Leadership, with certification from XLRI, India. Completed the Courses in Digital Transformation Certification from Imperial College of Business School and HCI AI Systems Design Certification from the University of Cambridge. • I got training from Human Factors International (HFI), Proof (Lean UX), and IIT Bombay (Creative Thinking and Problem Solving). • Among the core competencies are design leadership and consultancy, qualitative and quantitative research, and design strategy formulation. Additional skills include project management, system thinking, visual communication, HCI principles, and people management skills and knowledge acquired through various programs attended virtually and in person.