Knox City Council

Leading the following enabling functions to transform the customer experience and improve organisational performance:
- Strategy and Transformation
- Customer Experience
- People, Culture and Development
- Data, Technology and Information
- Communications and Engagement
- Governance and Risk

Director Customer and Performance

Acting Chief Executive Officer

City of Stonnington

Established and lead a team to transform Stonnington into a connected city. Key accountabilities included: Customer Experience (incl. Voice of the Customer), Product Management, Data and Insights, Transformation, Digital & Marketing (incl. product development), Customer Operations, and Information Technology.

Director Customer and Transformation

National Australia Bank

Lead a team with accountability to deliver transformational outcomes through Operational Excellence, end-to-end customer experience journeys, product development and changes, process re-engineering and automation.

Head of Operational Excellence

Metro Trains Melbourne

This role’s primary focus was to deliver a new strategic 8-year bid for the rail franchise focused on digital products and implement a digital delivery model.

Head Of Innovation and Digital Products

Deliver transformational change to improve the customer experience.

Head of Business Improvement and Operational Excellence

Origin Energy

The primary accountability for this role was to manage all back-office operations whilst leading the transition of the team into the Business Process Outsourcing program.

National Manager - Commercial & Operations

GE Money Australia and New Zealand

Primary role was to improve productivity, sales and/or cost-out across various services.

Lean Six Sigma Master Black Belt

Primary role was to implement technology projects across service operations and business systems applications (domestic and international).

IT Project Manager / IT Infrastructure and Service Management / IT Security 

IT Project Management services including, change control, ITIL foundations and infrastructure upgrades.

IT Project Manager

Over a 20-year career in strategy & transformation, technology, communications, customer and digital experiences, governance & risk, and people culture and development.

Skilled in leading transformational change, leveraging technology and growing capabilities so that teams can build innovative products & services for the modern world.  Achieved through extensive experience in operating within complex organisations, managing stakeholders (C-Level through to team members) and customers.

Deep technical experience in customer experience (incl. voice of the customer insights), portfolio, program, project, change management, and problem solving methods.

Passionate about creating the right culture to achieve high performing teams.

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