River Islands At Lathrop

Digital Marketing Manager

ServiceNow

•Managed (76) MedSled & Federal accounts, totalling (CACV-Customer Annual Contract Value) of $40M and (NNACV - Net New Annual Contract Value of $25.9M)
•Out of (76) Accounts, only (4) were at a “high risk” for downsell (Due to unstable relationship between the Partner and Customer, low usage, and turnover) 
•YoY CACV Growth was 13.4% for the (76) accounts managed
•There were a total of (740) Opportunities total for all of the accounts
•Planned and performed, “Interlock Calls (internal call with the AE & Solution Consultant), KO Calls, Value Assesments, Weekly and Monthly meetings, and QBR’s with each account.
•Addressing incidents, issues and process/system questions within established SLAs.
•SME for Sales business processes to assist with system troubleshooting.
•Coordinating hand off and disposition of incidents and issues within the SalesOps Team and with other
cross functional partners such as IT.
•Analyzing and proactively identifying and helping address trends in incidents and issues.
•Reporting on key metrics and KPIs, while participating in special projects and other duties as needed.
•Working cooperatively and collaboratively with all departments to accomplish goals

Digital Innovation | Global Business Operations |  Social Media Marketing Manager | Customer Success

Penske Media Corporation

•Organizing incoming lead generation and conducting/nurturing initial sales outreach
•Conducting/leveraging data analysis to identify corporate sales and upselling opportunities
•Developing and deploying marketing & sales materials to corporate leads, helping to create GTM decks
and pitch materials for corporate sales conversations/negotiations
•Spearheading the lead base in Salesforce, developing, managing, and maintaining the pipeline view
Learning billing, account management, and provisioning systems related to the corporate business and acting as the internal product champion for those systems
•Leveraging PMC's systems to find analytics and data points to ensure a high rate of ongoing renewal strategies/conversations for partner accounts.

Sales Marketing Coordinator

VeloCloud, Now part of VMware

•Partner in collaboration with internal and external stakeholders to qualify inbound MQLs delivering consistent flow of high value opportunities to the Field Sales team. Counted on to be a technology and product champion recognized as an expert for the VeloCloud SD-WAN solution.
•Responsible for engaging with prospective clients and addressing RFPs and RFIs and working
proactively to address any follow up questions. Engaging additional internal stakeholder teams to
ensure timely and accurate information is available to our clients.
•Track record of exceeding monthly and annual quotas by approximately 150% by successfully
collaborating with clients to understand needs and recommend appropriate solutions.
Excel at identifying, building and nurturing relationships with clients and prospective clients leading to both repeat and referral based business.

Business Development

Facebook

•Counted on in a key role to working as part of a cross functional team to protect users from spam
threats and protecting the rich interactive experience users demand.
•Continuous improvement leader that collects and synthesizes data and presents product
improvement recommendations.
•Engaged users relating to spam inquires and offered advanced support and guidance with
actionable measures to protect future product usage.
•Proactively identified possible spam sources and worked collaboratively to restrict and limit user
impact.

Community Operations-Global Spam Operations Analyst

Visa

•Excelled in a key service role providing exceptional support to both the sales and account
management teams quickly identifying and resolving issues ranging from acceptance, quoting to
pricing approvals.
•Responsible for identifying areas of potential process improvement and recommended multiple
initiatives with successes including overseeing a project to automate key sales processes.
•Spearheaded efforts to improve A/R aging reports which directly led to improvements in the
identification of high value accounts to approach for outstanding payment.

Senior Sales Operations Analyst 

Untangle, Inc.

•Accountable for supporting over 300 partners and end user account and earned a reputation as a trusted partner by leveraging advanced relationship building and communication skills.
•Relied upon to execute daily e-commerce and channel sales operations and worked proactively
with B2B partners to drive ever increasing renewals.
•Successfully exceeded monthly quota by 115% by understanding client needs and recommending
solutions while exploring opportunities for increased repeat business or referral based business.
Proudly hold the record for setting the monthly for billings of the NGFW (Next Generation Firewall)
•Responsible for lowering churn rate from 4.7% to 2.1% by effectively conducting account health
checks, email outreach and providing timely reports to management outlining specific trends.

Sales Operations Specialist

Barco

**(Major Global support for Cinemark, Regal, Landmark, IMAX)
•Responsible for engaging with customer to facilitate sales order questions and source answers.
•Relied upon to efficiently and effectively work with customers to handle product returns and
exchanges.
•Proactively sourced and secured new accounts and provided requested product and pricing
information. Recognized for driving increased organization revenue generation.

Global Account Manager | Digital Cinema

Digital Air Strike

•Excelled in a vital multidisciplinary role overseeing operational and administrative requests and
shepherded requests through to resolution.
•Responsible for tracking and ongoing management of IT support issues and accountable for the
creation of over 90% of all new customer accounts.

Case Analyst

Envision Education

•Attended and facilitated IEP meetings.
•Planned curriculum for Academic Advisory.
•Managed budget for Athletic Program.
•Supervised and Mentored students.
•Help implement a Navigator program for at risk students.
•Taught summer school Credit Recovery Class.
•Created accommodations and modifications for IEP students.

Learning Specialist | Athletic Director | Boys Basketball Coach

👨🏿‍💻⭐🌍 Highly accomplished Digital Marketer, Customer Relationship Champion, DEI Advocate, CMO + Founder + "BlackUnicorn", & "Jack of all Trades" that ensures Customer Engagement, Equitable Business Practices, and the Continuous Cultivation of long lasting business relationships... 

            This is my PRIORITY, FOCUS & PASSION...‼️      
                        🖤🙏🏿☮️😎💪🏿💥🚀📈🤴🏿

Comfortable in both Executive Leadership and supportive roles, while excelling in partnering with clients to understand unique circumstances to present compelling Product and Service offerings...

Track record for exceeding sales quotas while driving process and operational efficiencies where possible by leveraging a continuous improvement mindset...

Skilled communicator and presenter that relishes opportunities to connect with diverse stakeholder groups spanning multiple industries and constant evolution of forming key synergies and partnerships...☺️

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