Guilherme Quelhos's Linkedin Analytics

-> Connect, Follow and Turn on the 🔔 . Qualifications: • Computer Engineer with 18+ years of experience managing, consulting, and software development focused on the Contact Center industry. • Google Cloud Certified: Professional Cloud Architect and Associate Cloud Engineer. Experience in Google Dialogflow building chatbots and voicebots, delivering customer self-service using Google Contact Center AI. • Microsoft Certified: Azure AI Fundamentals. • Providing Contact Center domain expertise supporting the technical relationship with customers and partners. This includes product and solution briefings, proof-of-concept (PoC) projects. • Knowledge of scoping, sizing and defining Statement of Work (SoW). • Supporting Sales teams to identify cross-sell/up-sell opportunities and answer RFPs for Cloud and On-Premise Solutions. • Familiarity with Customer Experience (CX) and how to improve customer interactions. • Digital Transformation: helping clients to envision and restructure business value and to apply new technologies such as Artificial Intelligence services and Omnichannel solutions. • Product management: building business cases and defining requirements for product enhancements. Able to respond to functional and technical requirements to a software solution. • Project management: using PMBOK principles and Agile Frameworks as SCRUM and Kanban. • Experience in application development using C#, Java, and Python, integrating a wide range of systems through Web Services, databases, and native APIs. Key Skills: • Strong problem-solving and critical-thinking skills with a natural aptitude to improve current processes and suggest relevant innovations. • Experience in a customer-facing role, establishing long-term relationships with customers. Travelling to customer sites in the EMEA region, in countries such as Belgium, South Africa, Israel, Saudi Arabia, Portugal, and others. • Ability to quickly learn, understand and work with new emerging technologies and solutions in the cloud/IT technology space. Dual-nationality: Brazilian and Portuguese