Elixir

Product portfolio: Pharma APIs, Adjudication platform transformation built on SalesForce, Call & Contact Center As A Service (CCaaS) product

Led the agile development of an API ecosystem to enhance member satisfaction, medical adherence, and service optimization in the healthcare industry.
Developed a product roadmap by aligning prioritized business objectives and member needs to identify streamlined automated tasks, reducing manual intervention and processing times.
Worked with engineering teams to create comprehensive API documentation and support resources, decreasing Time-to-Money for new product implementations.
Collaborated with UI/UX teams to present data and interpret complex healthcare information, helping members better understand their plans, medication usage, and cost-saving opportunities, leading to reduced member churn.
Defined metrics and monitoring strategies to measure impact, efficiency, and bottlenecks, optimizing processes and improving claims processing.

Mentoring & Coaching
Mentored product managers on agile processes and strategic thinking, boosting client productivity.

Product Manager (API)

Sequential Group

Product portfolio: AI/ML based Opportunity and Sales management product for a major life sciences brand. End-to-End cloud based personalization solution aimed at driving conversion for a leading web presence services provider

Conducted user research to understand market needs, which helped prioritize feature development resulting in a boost of medical device sales.
Coordinated dual-track agile cycles by ensuring that discovery and engineering teams worked in tandem, validating product ideas while continuing development, leading to a reduced time-to-market.
Collaborated with cross-functional teams to develop an organization-wide roadmap that enabled the creation of AI-powered customer journeys aimed at increasing cross-product sales.

Senior Product Manager

Life Time Inc.

Product portfolio: ML based personalization product that applied trend & predictive analytics to member behavior

Owned the roadmap and managed the prioritization of key features and enhancements via cost-benefit analysis and impact mapping, leading to an increase in member retention rate and a decrease in member acquisition costs.
Analyzed customer behavior and conducted A/B tests, which facilitated effective data-driven feature launches and faster iterations, leading to significant incremental revenue 6 months post-MVP.
Curated and maintained KPIs to monitor product performance, ensuring increments being released met business expectations and minimized the probability and impact of risks.

Mentoring & Coaching:
Provided guidance on product planning and delivery throughout the product lifecycle, resulting in a increase in on-time delivery and stakeholder satisfaction.

Key Results:
Data-informed iterative development led to $2MM+ in incremental revenue

LaRuss Group LLC

As a strategic product advisor, I have demonstrated a proven track record of driving business growth and optimizing product performance. My key responsibilities have included:
Conducted in-depth market research and competitive analysis to identify opportunities and inform product strategy
Collaborated with cross-functional teams to define product roadmaps and feature prioritization based on customer needs and business objectives
Developed financial models and revenue forecasts to evaluate the viability and potential impact of new product initiatives
Implemented data-driven decision making by establishing key performance metrics and monitoring product usage and customer feedback
Provided strategic guidance to executive leadership on product positioning, pricing, and go-to-market plans

Mentorship & Coaching:
Mentored product managers and served as a subject matter expert to enhance the overall product management capabilities within the organization

Strategic Advisory, Product

The American Registry of Radiologic Technologists (ARRT)

Product portfolio:  End-to-End online Document Analysis Product

Coordinated the elicitation of requirements and refinement of a user story backlog, ensuring that feature prioritization reflected market needs.
Defined effective customer personas and user journeys via surveys and pattern analysis, which helped create a well-designed product.
Performed product usage analysis, including user surveys and cohort analysis, to ensure any feature adjustments aligned with user behavior and market trends.

Mentoring & Coaching:
Established new product management organization, defined product-line vision & strategy, enabled individual product managers to articulate core functionalities, curate roadmaps and conduct product maturity assessment.

Minnesota Department of Human Services

Product Manager at The Minnesota Department of Human Services, an organization of individuals with a commitment to bettering the lives of Minnesotans. The Department performs different jobs and duties, such as research-analyses, direct caregiving, program administration, fraud prevention, licensing oversight, plant management and human resources.

Product Manager

The Nerdery

Started as a Product Analyst at Nerdery and made a transition to being a Product Manager. Nerdery is a premier digital solutions and innovation company. A collection of strategists, designers, technologists and proud “Nerds,” they are allies on their clients digital journey, united around a mission of relentlessly inventing a world that works better for all.

Product

SynerTrade

Procurement Consultant at Synertrade, a world leader in SaaS software supporting the Digital Transformation of Procurement processes.

Consultant

Accenture

SAP CRM Consultant at Accenture, a global professional services company with leading capabilities in digital, cloud and security.

SAP Consultant

Private Contractor

Participated as an independent SAP consultant in ERP implementations focused on CRM across the continental United States.

I am on a mission to create meaningful impact via user centric solutions that drive value for both individuals and organizations. Please do not hesitate to reach out to discuss potential collaborations, share insights, or explore how we can drive transformative change together.

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