Gus Vela's Linkedin Analytics

With over two decades of strategic leadership experience, I've spearheaded transformative digital initiatives tailored to business objectives across diverse industries. Specializing in enterprise digital transformation, infrastructure & operations, cloud technology, cybersecurity, and IT strategy, I bring a wealth of expertise honed through hands-on experience. Leveraging my expertise in operational excellence, project management, and Lean Six Sigma, I've successfully optimized processes, reduced costs, and enhanced service delivery. My approach is deeply rooted in understanding stakeholder needs and industry best practices, enabling me to drive sustainable growth. Key Achievements: -Led large-scale digital transformation initiatives, driving a remarkable 35% boost in operational efficiency across multiple business units. -Achieved exceptional First Contact Resolution (FCR) rates, exceeding 90%, significantly enhancing efficiency and customer satisfaction. -Enhanced ITSM core processes, elevating the Customer Satisfaction (CSAT) rating to an impressive 95% and surpassing P1 resolution SLA targets. -Optimized resource allocation and reduced operational costs by 18% through strategic planning and process optimization. -Implemented transformative IT projects, ensuring a 99% uptime on critical systems while achieving a remarkable 30% cost reduction. -Delivered innovative technology solutions, fueling revenue growth, expanding market reach, and enhancing competitive differentiation. -Achieved exceptional IT service availability, attaining a remarkable 99.99% IT service availability rate and delivering substantial cost savings of $5M. As a forward-thinking leader, I prioritize stakeholder management, talent development, and cross-functional collaboration. I've negotiated contracts, managed budgets, and developed strategic plans to drive organizational success. I remain committed to driving business success through innovation and collaboration. Let's connect and explore synergies to drive mutual growth and success.