VDAB

Trainer/Coach Business Support (Sales)

Paztahuis E t e s t i j d (www.etestijd.be)

Pasta catering service; fresh, handmade and with love. Delivered/prepared at your place/event. Also available : fresh pasta cooking classes.

Founder/owner

Bermuda Training, Ontwikkeling & Projecten

We help organisations and companies in the areas of individual and/or team & talent development with specific focus on customer centric thinking & behaviour, leadership, sales and change management.

Freelance trainer/coach/facilitator (customer centricity and team & talent development)

The Crosby Group

With multiple facilities globally, the Crosby Group manufactures premium accessories used in lifting and material handling applications for a wide range of industries ranging from oil and gas exploration to construction. The company, known for its uncompromising quality, premier customer service, and ‘world-class’ training programs, offers a broad range of products suitable for the most demanding of operating conditions. Products include wire rope clips, hooks, shackles, lifting clamps, hoist rings, overhaul balls, snatch blocks, crane blocks and sheaves.

European Customer Service Manager

Schneider Electric

As a global specialist in energy management with operations in more than 100 countries, Schneider Electric offers integrated solutions across multiple market segments, including leadership positions in Utilities & Infrastructure, Industries & Machines Manufacturers, Non-residential Building, Data Centres & Networks and in Residential.

Focused on making energy safe, reliable, efficient, productive and green, the Group's 140,000 employees achieved sales of 24 billion euros in 2012, through an active commitment to help individuals and organizations make the most of their energy.

The Belgian Customer Care Center handles all first level customer requests (covering commercial, logistical, administrative and technical questions) and order management of the Schneider Electric offer (by telephone, fax, email and web). Main driver is customer satisfaction.

Customer Care Manager Belgium

ElaN Languages

The core business activities of ElaN Languages are tailor made language training courses, translation jobs and interpreting. 
I am responsable for the coordination and alignement of all sales and marketing activities of the ElaN group (with HQ in Zolder/Belgium and branches in Belgium, France, and Russia).

Sales & Marketing Manager

IPG Group Herstal

I developped different projects/teams within the VOO customer service organization: credit & collection, retention and triple play (cable TV, internet & phone services).

Process Manager Intégration Commerciale

IPG Group Hasselt

Act as interface between the client (Belgian market leader in broadband internet access) and the contact center operations : make sure running businesses and new projects are implemented according to company and customer objectives and satisfaction. Manage, coach and develop team coaches.

Client Manager Telenet Sales & Retention

Mobistar

Commercial implementation of commercial projects (promos, new product & services launches) at customer service dept (including project implementation at external contact centers)
Responsable for commercial IVR applications (in terms of content & structure).

Customer Campaigns Project Facilitator

Creation & implementation of (residential) sales processes
Train new team members with regards to process awareness and change management.
Database guard for dealer CRM tool (content, structure & interfacing towards other applications)

Sales Engineering Facilitator

Operational account management of 4 telecom wholesalers (follow up of commercial budgets, implementation of new products, services and promos) and streamlining of all logistical activities

Indirect Sales Support Coordinator

British American Tobacco

Inventory management (Belgium & Luxembourg)for finished products, electronic & commercial treatment of prospection transactions, and disputes handling.

Sales Logistics Trainee

> Plus twenty five years of experience in ...
   - team & talent development (training | coaching | facilitation)
   - customer service operations, account management & sales (support) 
   - day-to-day HR operations (people management, entry & exit interviews, performance reviews,…)
   - change and project management

> Fil rouge is customer satisfaction & customer experience.

Specialties: 
> sales, customer centric & soft skills training & coaching
> analytical attitude (understanding & (re)organizing complex situations)
> change management (process implementation) & crisis communication
> efficiently organized & strong in organizing.

> MBTI profile: ESTJ

> Freelance trainer | coach | facilitator (in team and talent development) 
> Chef @ Paztahuis Etestijd (fresh pasta catering services)

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