Resolution Life

Head of (Chapter Lead) S&I Claims and Assessments

AIA Australia

Senior Manager of Administration Services

Aware Super (formerly First State Super)

Lead the in-house administration team as well as supporting organisational strategic projects.

Achievements:
- Operationalised AML/CTF functional review and enhancement
- Business lead for StatePlus Successor Fund Transfer (SFT)
- Subject matter support for VicSuper and WA Super merger

Manager of Client Administration Solutions

StatePlus

Lead four key functions: transaction management, regulatory reporting, funding reconciliations, and UAT.

Achievements:
- Operations lead for AUD$100 million Fee Remediation project
- Business lead for AUD$50 million digital transformation (registry)
- Established a dedicated Regulatory Reporting team

Manager of Client Administration Services

Little Squire

Little Squire’s primary business is portable ballpit hire and other children’s party equipment. I started this business with the goal to provide quality party equipment for babies and toddlers birthday parties which was also affordable.

Independent Business Owner

CommInsure

Responsible for inflows, new business applications and alterations within S&I.

Achievements:
- Pilot and model team for CommInsure Continuous Improvements program
- Awarded CommInsure team of the Quarter (March 2012)

Team Manager - Superannuation and Investments

Project – Acurity Migration (SFT)
Led a team of 12 superannuation specialists for the successor fund transfer of two corporate funds, ensuring minimal impact to BAU and minimal disruption to the 40,000 existing clients.

Team Manager – Project

Maintain management reporting, manage the team business drivers, resolve customer complaints, subject matter expert, and as the acting team manager.

Assistant Team Manager - Superannuation and Investments

Seasoned financial services operations leader with a proven track record of leading teams and projects, through guiding teams to strive for operational greatness. Skilled in superannuation, pensions, strategic planning, business relationship management, and project support. I am eager to connect with fellow like minded professionals.

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