Accenture Federal Services

UX Researcher

Anatta

• Conducted UX research, including competitive analysis, usability testing, and surveys to derive actionable insights  aligned with business objectives while meeting tight deadlines.
• Led discovery research that uncovered pain points in account management, which led to a new design that  boosted System Usability Score by 32%.
• Executed an iterative A/B testing program that increased monthly revenue by $132k.
• Continuously enhancing skills with ongoing learning, staying current with industry trends in secondary research,  user psychology, analytics tools and AI technologies. 
• Provided minor support on front-end changes using HTML, CSS and JavaScript.

Senior UX Researcher

• Managed UX Research for five E-commerce DTC clients, confidently tailoring initiatives to specific marketing  goals.
• Effectively communicated project plans and delivered strong presentations to clients.
• Collaborated with designers and product leads to align user needs with business objectives.
• Instructed the Information Architecture of a retail client, boosting user engagement by 66% while improving sales.

Booz Allen Hamilton

• Directed design and research for a Salesforce-based financial application, enhancing speed and productivity.
• Partnered with teams to incorporate feedback into complex product designs.
• Ensured compliance with WCAG 2.0 Level AA/Section 508 accessibility guidelines in all designs.
• Facilitated workshops, fostering cross-functional collaboration across 20 team members, speeding up design  iterations in the product development process.

UX Designer / Researcher

• Spearheaded product development of a military simulation program using CSS, Bootstrap, and React.
• Applied Information Design principles towards developing and maintaining a Military Information Management  System.
• Executed advanced programming tasks within an MVC framework, leveraging APIs to securely transfer sensitive and non-sensitive information.

Web Application Developer

Ozmo, Inc

• Followed an agile development process for coding device simulators and emulators for Telecommunication  support teams, using XML.
• Upgraded the quality of interactive tutorials by implementing current device images and XML standards.
• Mentored fellow developers by providing code reviews, answering queries, and promoting better development  practices.

Mid-Level Content Developer

Senior UX Researcher at Anatta | E-Commerce

A highly motivated UX Researcher & Designer with 5+ years of success in delivering user-centric solutions for government and direct-to-consumer brands. Expert in qualitative and quantitative research methods, driving business value and innovation. Skilled in leading organizational change and solving complex problems.

Also an experienced Front-end Developer, Proficient in HTML, CSS, JavaScript, and React as well as back-end integration using APIs, SQL databases, and PHP. Skilled in designing, deploying, and managing websites across multiple browsers, enhancing UI development, and solving complex problems. Adept at collaborating with cross-functional teams to deliver high-quality digital products.

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