Kickbox

As Director of Operations, I serve as a cross-functional connector—collaborating with all Kickbox departments to streamline processes, enhance performance, and drive strategic initiatives forward. My role touches nearly every aspect of the business, including:

Cross-Department Collaboration: Partnering with marketing, product, engineering, support, and leadership to ensure alignment across teams and deliver cohesive results.

Financial Strategy & Analysis: Supporting financial reconciliation, analysis, and reporting to guide informed decision-making and sustainable growth.

Marketing & Creative Initiatives: Contributing to content creation, including blogs, video production, and webinars. Representing the company in public speaking engagements to amplify our message and brand.

Product & Engineering Support: Working closely with product and engineering to refine our platform, resolve customer issues, and ensure an optimal user experience.

Customer Support Experience: Enhancing support tools and workflows to deliver a stellar customer experience via chat and email, while contributing to strategic support initiatives.

Security & Compliance: Assisting with security questionnaires, vendor management, internal security policies, and compliance to maintain trust and operational integrity.

I’m passionate about brand awareness, solving problems, connecting people, and building systems that scale.

Director of Operations

Working to help marketers send better emails to the right ( and valid) email addresses. I work with data and customers by analyzing data, content, and best practices to help our team and customers validate email addresses and have their email go to the inbox rather than spam!

Sr. Manager of Marketing Operations

SCORE Mentors

Work with new and existing business owners to help them plan and execute on their business ideas and strategy. Meet in person and virtually. I help with marketing and content creation topics as well as general business topics.

SCORE Mentor

AMA Triangle

Support the board and Chapter President with meeting budget and KPIs that support growth and providing value to our members, volunteers, and community as a whole.

Immediate Past President

Servant leader of a top performing non-profit chapter with the goal of enriching the lives of local marketers and brand looking for unicorn talent.

President

Assist President with chapter initiatives while planning and preparing to serve as president in the next chapter year. I will help support the needs of local marketing professionals in Raleigh, Durham, Chapel Hill, and surrounding areas. As part of a larger organization with 70 chapters nationwide, AMA Triangle is one of the largest chapters (top 5) with 500+ local members.

President-Elect

As VP of Employment Services, my role is to serve the Triangle area marketers and community by leading a team of volunteers that will help marketers network, learn, and obtain career positions that will benefit the job seeker and employer, while also assisting Triangle employers find top marketing talent.

Vice President of Employment Services

As Director, my role is to serve the community of candidates in career transition or search learn valuable skills and knowledge that will assist them with obtain a position in the Marketing space.

The major duties will include assisting the VP of Talent Engagement in planning and facilitating monthly networking and educational meetings that include workshops and speakers that will help the group meet like minded individuals and obtain knowledge and skills to help them in there career progression.

Director of Employment Services

iContact

Responsible for leading the marketing team to perform website content and updates, Google Analytics Management and analysis, content development, Social Media management (ads, content, and community), webinars and events (conferences, workshops, partnerships, etc), PPL/PPC management and SEO.

Sr. Manager of Marketing and Operations

In order to succeed in business, customers come first. Clients and prospects are looking for solutions to help them succeed and grow. I work with cross functional teams to ensure that iContact provided the best solutions, whether it is product or people. I work within the sales, marketing, support, and technical teams to ensure that clients and prospects are heard, responded to, and provides with the best possible solution.

Sr. Manager, Client Solutions

I am the strategic hub for the iContact organization.  My promise is to ensure that our clients have the best experience with our product and partner with each department in our company to help deliver results.

I help clients learn how they can be successful growing their business using iContact. 
I provide valuable insights through phone conversations, email, public speaking, coaching, blogging and more. 

Also, I find solutions to technical needs internally and externally. I partner with our support, sales and product team to educate and implement new and existing solutions. They can be API or integration related. 
 My duties are technical and personable in nature. I seamlessly go from interacting with the public as a marketer to assisting with integrations and API as a technologist. 

I work with partners, customers, marketers and developers. My passion it to provide value in every interaction I have with those I work with.

Strategic Insights Manager

Lead a team of Strategic Advisors to help our clients succeed with their email marketing and other online marketing efforts. Promote our products and services through social media, blog posts, local events and public speaking. Effectively work with my team and other departments to implement client retention ideas and projects. Viewed as a thought leader in regards to online marketing and marketing automation.

Manager of Strategic Services

Offered expert email marketing assistance to Premier customers. Consulted on email and social media best practices and advanced campaign tactics.

Also advised clients and staff on technical usage and troubleshooter problems. I was also responsible for planning, development and facilitation of informative webinars and speaking events. 

I worked closely with a team of strategic advisors to ensure that they are knowledgeable about email marketing and social media in order to partner and retain Premier customers. 

Handled client escalations and assisted co-workers with pricing models.

Strategic Advisor, Team Lead and Social Media Consultant

I had the privilege of assisting companies that would like to partner with a leading worldwide provider of email marketing to grow their business.

It was my responsibility to identify and nurture leads that were a fit for iContact's Premier Services. I worked to convey value and benefits to leads in hopes of converting them into a Premier customer. I was successful in meeting goals and attracting large and well known brands into iContact's portfolio. 

iContact was created to make email marketing easy. We allow businesses, non-profit organizations, and associations to easily create, send, and track email newsletters, surveys, blogs, autoresponders, and RSS feeds. With over 60,000 clients worldwide, you can rest assured that you'll be in good company with thousands of other world-class companies.

Inside Sales

Blue Mountain Landscapes

Full service landscape company in Alamance county, North Carolina. Consult with clients to offer and provide complete property maintenance to include turf care, weed control, planting, mulch and pin needles as well as shrub trimming. 

Also responsible for back office duties to include marketing, budgeting, invoicing, reporting, profit and loss sheets, estimates and bid processing.

Owner

Kelly Services

I was proud to be able to assist Fortune 500 companies with finding top talent. I sourced candidates through online channels as well as local networking. 

The next step was to implement behavioral interview techniques and skill assessment tools to successfully match a candidate to an open requisition. 

I was also responsible for performance evaluations, staff planning, usage reporting, payroll, exit interviews and worker's comp investigations.

Workforce Solutions Consultant

Blue Mountain Computer Services

Operated a successful computer support company with the objective of repairing and selling computers and peripherals. Developed a sales plan that included an internet and paper advertising campaign. Maintained an internet retail and support site to allow BMCS to advertise and sell products. Performed upgrades and resolved PC issues and network problems, which included operating system installs and network set up.

Staffmark

Staffing Manager

Pomerantz

Senior Supervisor

Labor Ready

Branch Manager

Through the use of email and social marketing, I help give all marketers what they really want — to acquire more customers, increase revenue, and avoid costly mistakes.

As the Digital Marketing Infotainer, I spread passion and knowledge in webinars, at conferences, through local organizations and in my Podcast, Hank's Marketing and Business Tips. I love to share my learned knowledge and help small and mid-sized companies grow with the use of digital marketing, no matter the medium.

I also have 12 years of staffing experience and seven years of experience with computer support.

If you are looking to connect with me, make sure to add a personalized note and offer to have a call with me since I like to get to know everyone in my network!

Specialties: Social Media, Email Marketing, Marketing Automation, Recruiting, Operations, Public Speaking, Sales and Account Management.

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