Hanna Ikonen's Linkedin Analytics

With over 15 years of experience in the IT industry, I am passionate about delivering meaningful results to customers by driving product adoption, accelerating business outcomes, and building positive customer experiences and relationships. As the Director of Customer Success EMEA at Basware, a global leader in networked source-to-pay solutions, I lead a diverse and talented team of professionals across Europe and collaborate with internal and external stakeholders to ensure customer satisfaction and retention. In my previous roles at Basware, I was the Head of Success Services in Nordics, managing a team of 20 experts who supported customers in achieving their goals and optimizing their processes. I was also a member of the Country Management team in Finland and the Nordic Leader team, contributing to the strategic direction and growth of the region. I leveraged my SaaS, customer service, project management, and team leadership skills to enable customer success and foster a culture of excellence and innovation.