Key Responsibilities:

• Utilising Microsoft Excel for data analysis, tracking sales performance, and generating reports. 

• Developing product descriptions, marketing copy, and promotional materials for the e-commerce website

• Crafting email campaigns to engage customers and drive sales.

• Designing and executing comprehensive digital marketing strategies to drive traffic, increase conversions, and improve customer retention.

• Adapting to changing market trends, adjusting product offerings and marketing strategies accordingly.

• Building and maintaining relationships with vendors, negotiating contracts, and managing partnerships.

• Innovating and implementing creative strategies for product launches, promotions, and marketing campaigns.

Ecommerce Manager

Key Responsibilities:

• Drafting and editing professional correspondence, emails, and reports on behalf of the executive

• Acting as a liaison between the executive and internal/external stakeholders, conveying messages effectively through various channels such as email, phone, and in-person interactions.

• Coordinating travel itineraries, meetings, and events for the executive, ensuring all logistics were organized efficiently and any changes were promptly communicated.

• Contributing creative ideas in the planning and execution of company events, presentations, or marketing initiatives, bringing innovative approaches to enhance overall effectiveness.

• Adapting to last-minute changes in schedules, priorities, or urgent tasks

• Collaborating with other executives, department heads, and administrative staff

Key Achievements:

• Facilitated seamless communication between the executive and stakeholders, minimizing gaps through various channels like email, phone, and in-person interactions, leading to an outstanding 30% reduction in communication gaps.

• Streamlined executive schedules and events, ensuring logistical efficiency in coordinating complex travel itineraries, meetings, and events, contributing to a notable 15% reduction in logistical errors.

• Demonstrated composed adaptability to last-minute changes, promptly adjusting plans in response to changes in schedules, priorities, or urgent tasks, contributing to an impressive 30% reduction in disruptions.

Executive Assistant

Great Ormond Street Hospital for Children NHS Foundation Trust

Key Responsibilities:

• Developing presentations for training sessions, system updates, and reporting to stakeholders

• Managing and analysing workforce data, generating reports, and providing insights to support decision-making.

• Incorporating interactive elements into training materials to enhance user engagement and knowledge retention.

• Adapting to changing project timelines, ensuring on-time delivery of key milestones

• Collaborating with IT, business analysts, and other cross-functional teams to gather requirements, ensuring alignment with organisational goals.

Key Achievements:

• Accomplished improved training effectiveness and stakeholder satisfaction, driving a significant 20% increase in participant satisfaction by developing engaging presentations for training sessions.

•Fostered stronger collaboration between technical and non-technical teams, leading to a notable 25% reduction in misunderstandings by effectively collaborating with cross-functional teams and translating complex technical information into easily understandable terms.

Interim Workforce Systems Administrator

Data Manager

North London Partners in Health and Care

Immunisation Vaccinator

NELFT NHS Foundation Trust

Key Responsibilities:

• Maintaining accurate and detailed patient records, documenting observations, and care plans
• Communicating with patients, families, and health professionals, providing explanations of treatment plans, medications, and health instructions

Healthcare Assistant

Croydon Health Services NHS Trust

- Administered and monitored COVID-19 test results and vaccination information to ensure compliance with data protection legislation.

- Streamlined testing processes, resulting in a 15% decrease in test turnaround time.

- Partnered with impacted communities to increase vaccinations by 40%, raising satisfaction rates to 95%.

- Developed safety protocols and procedures that reduced the number of COVID-19 cases among employees or patients by 50%.

- Collaborated with other departments and organisations to adhere to government guidelines relating to COVID-19.

- Assisted with the distribution and administration of PPE and other COVID-19 related supplies.

Vaccine Admin Support

Boots UK

Customer Service Assistant

AGE Universal Ltd

Key Responsibilities:

• Identifying opportunities for new events and collaborations

• Researching and assessing potential partners, sponsors, and participants for 
events
• Collaborating with internal and external teams to build strong relationships

• Troubleshooting issues and discrepancies to maintain a positive event experience

• Communicating event details, objectives, and expectations clearly to all stakeholders

• Ensuring representation and inclusivity in event participants, speakers, and vendors

• Exploring creative solutions to make events more engaging and impactful

Key Achievements
• Expanded the participant base by 40% through effective prospecting and outreach strategies.

• Resolved logistical challenges in real-time during events, ensuring minimal disruption and maintaining a positive participant experience.

Project Coordinator

Sainsbury's

Trading Assistant

Ladbrokes Coral

Key Responsibilities: 	
				 
• Drafting customer communications, including email responses and informational materials

• Facilitating regular team meetings to disseminate important information, updates, and changes in policies.

• Implementing efficient systems for tracking and managing customer inquiries, 

• Introducing innovative approaches to address customer concerns

• Collaborating with cross-functional teams, including marketing, operations, and technology, to address customer feedback, improve service processes, and enhance the overall customer experience.

Key Achievements:

• Fostered team cohesion and understanding through regular information dissemination meetings, contributing to enhanced collaboration and a shared understanding of policies.

• Achieved a remarkable 20% improvement in response times and accuracy by implementing efficient systems to track and manage customer inquiries, ensuring swift and precise resolutions.

•Elevated the overall customer experience by collaborating with cross-functional teams, addressing customer feedback, and streamlining service processes, resulting in a more seamless and customer-centric service approach.

Customer Service Manager

With over four years of experience in workforce systems administration, data management, customer service, and promotional sales, I am a versatile and adaptable professional who delivers high-quality results in fast-paced and complex environments. I have a bachelor's degree in psychology, which enhances my understanding of human behaviour and motivation.

Currently, I am an interim workforce systems administrator at Great Ormond Street Hospital for Children NHS Foundation Trust, where I leverage my technical expertise to efficiently manage workforce systems, reducing system downtime by 25% and enabling swift resolution of issues. I also demonstrate strong time management and project management skills while overseeing system updates and maintenance, ensuring project completion within budget and 20% ahead of schedule. Additionally, I spearhead cross-functional collaboration with HR, recruitment, and rostering teams, fostering seamless communication and aligning customer needs and expectations. My goal is to use my data-driven and customer-centric approach to optimize workforce systems and processes, enhancing productivity, performance, and satisfaction.

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