Hannah Onakade's Linkedin Analytics

As a versatile Data Analyst and Customer Experience Manager, I combine a sharp analytical mind with a people-first approach to every challenge I take on. My career has spanned across industries like healthcare and events, allowing me to enhance my ability to transform complex data into actionable insights that genuinely drive business decisions. I’m passionate about using data to solve real-world problems—whether that means boosting operational efficiency, optimising customer journeys, or enhancing overall service delivery. In the realm of customer success, I pride myself on being a problem-solver. I dive deep into understanding client needs, providing tailored support, and guiding them seamlessly through onboarding. Monitoring success metrics isn't just a routine task for me—it's about ensuring customers get the absolute best out of every interaction. I've always aimed higher than just meeting targets; I’ve contributed to high customer satisfaction and retention rates by ensuring my clients thrive. Technically, I’m comfortable in the world of data. From SQL and Python to data visualisation tools like Tableau and Power BI, I use these tools to turn raw data into meaningful stories. I've also had hands-on experience with SPSS and Excel, which further enhances my toolkit for data analysis. Plus, my ability to communicate these insights across cross-functional teams has been key to driving successful product improvements and managing key stakeholder relationships. Right now, I’m diving deeper into Python and SQL, expanding my technical skills to take my data analysis to the next level. I’m excited about applying these skills in industries like tech, fintech, and healthtech, where I can make a meaningful impact with data-driven decision-making. I thrive in environments that value innovation and forward-thinking, and I’m always eager to contribute to projects that challenge me. ✅Areas of Expertise: • Project Management • Data Analysis • Stakeholder Engagement • Cross-Functional Collaboration • Data-Driven Decision Making • Problem Resolution 💻Technical Tools: • Data Visualisation & Analytics: SQL, Python, Tableau & Power BI, Excel, SPSS • Customer Relationship (CRM): Zendesk • Collaboration & Communication: Slack, Microsoft Teams, Microsoft Office Suite (Excel, PowerPoint & Word) I’m actively looking for opportunities where I can put my data and customer success skills to work, driving business growth and delivering exceptional results. If you’re looking for someone who’s not just passionate about data but driven to make a real impact, let’s connect!