Wipro

-Work closely with the Wipro BPO operations team in providing the right CX and Gen AI/ML solution levers for the end clients.
- Vendor Management for CRM , Contact centers, AI/ML solutions

Global Transformation Manager- CX & AI solutions 

Sensiple

-Design and execute Global go to market strategy  for Sensiple's custom-built application for Amazon connect which act as enablers for providing superior Customer experience.
- Custom-built application/solutions for CX include proactive outbound campaign manager(Intelligence- based dial out) , Omnichannel desktop(Unified agent desktop),  CTI adapter for all CRM, service desk and homegrown applications as well, Intellisense(Intelligent routing based on previous transactions-Next best action)
- Design AI/ML based automation solutions(Voicebot, chatbot) to be stitched with CX platforms for reduction in the AHT and TAT for particular processes.
- Weekly interaction with partner OEM (Amazon connect) for to update on the status of the business opportunity working on.
- Services offerings/Sales consulting for Genesys
- Overseeing the SDR's activities and training the team to produce more qualified leads

GTM & Strategic Consulting- Agent desktop ,Outbound and Dashboard solutions for Amazon Connect

Servion Global Solutions

	Primary responsibility is to handle/sell the Product and solutions portfolio which includes Customer experience/contact center platform(IVR Optimization,Predictive Omnichannel Capabilities),RPA(Assisted,Unassisted),Artificial intelligence(NLP coupled with Chatbots,Voicebots,Voice Biometrics) in Mumbai/Rest of Maharashtra region.
	Make presentations to Customer Experience-Head,Business Heads and “C” level customers about Servion and its capabilities.
	Involve IT teams and solutions Team for to consult and structure the right fit solution for  customers with ROI benefits/justification.

Account Manager

Genesys

Sales and Solutions Consultant 

Genesys is the global multi-channel customer experience and contact center solution leader. Our customer experience platform and solutions help companies engage effortlessly with their customers, across all touchpoints, channels and interactions to deliver differentiated customer journeys, while maximizing revenue and loyalty.

Over 3,500 successful customers tell the story best. 

Since our inception in 1990, Genesys has been the pioneer in advancing customer service. Creating one of the world’s first highly scalable computer telephony integration (CTI) solutions, our earliest innovations enabled call center agents to concentrate on resolving a customer issues, not repeating questions they’ve already answered. Today, our solutions provide maximum insight into (and control over) Contact Center operations.

In 2012, the ownership of Genesys transferred from Alcatel-Lucent to a company controlled by the Permira Funds with participation from Technology Crossover Ventures. Today, Genesys operates as a standalone company. We help organizations across all industries define the journeys that matter most to customers by delivering consistent experiences to every touchpoint.

Powered by the Genesys Customer Experience Platform, our solutions enable businesses to intelligently manage interactions and improve customer satisfaction. That makes it easier than ever to align customer experiences with the perceived values they deliver—greater loyalty to the brand and higher revenue to the business.

Sales Engineer- India & Srilanka Market

Softcell Technologies Limited

Sales Specialist-Apple

HCL Infosystems Ltd

-Strong experience working with “C” level executive clients.
-Improving sales effectiveness and driving revenue growth from Key accounts.
-Successfully recruited & built business channels through sales channel partners in the location.
-Handling all the territorial accounts in and around Bangalore.
- Devising and preparing RFP’s (Request for Proposal’s) for the client & project management as well as preparing proposal kit with all technical & commercial features.
-Selling of hardwares,solution based selling(CLOUD,IMS,EAS),selling of partner licenses(Microsoft,Oracle,VMware),partner switches ,servers, storage, firewall(CISCO,IBM,HP,DELL,HITACHI,BROCADE,FORTINET)
-Software sales. Selling wide range of packaged software  (Microsoft, IBM, Oracle, Adobe, Quest software ,Open source Software,etc.),
 -Worked on CRM (SAP) for regular updation of sales record, with requisite details/comments against new lead, RFQ, Requirement discussion, Proposal sent, Invoice raised/awarded, with present status and the next plan of action within the accounts.

Key account Manager

- Achieve targets of revenue & profitability individually and as part of a team
- Business Forecasting and Planning
-Acquiring new clients,Customer Relationship and Account Management
- Presentations - Negotiation - Closure, order-processing,updating customer on order execution, collection and post sales activities
-Taking care of BFSI (Banking Financial Service & Insurance) vertical.
-SBI,RBI,CANARA BANK are major accounts handledby me in this region.
Was honoured with customer satisfaction letter from SBI.

Murugappa Group

Project title     : Segmentation and targeting of Nutraceuticals Products (EID Parry) 
SUMMARY
The company is looking to expand its product line in nutraceuticals segment and required to understand the market potentiality of its future product. A detailed survey was conducted with retailers across Chennai to learn which segment of products yields highest sales. In addition, a detailed study on competitor's products in different segments was also carried out to learn consumer and Doctor's prescription's choice for positioning the products.

INTERNSHIP-Marketing research analyst

ACDA PLACEMENT SERVICES

Responsible for Full Life Cycle Recruitment and Interviewing of candidates to identify qualified candidates based on skills, knowledge, education, experience, etc.
Responsible for negotiating job offers, including salary, benefits, etc.
Responsible for identifying recruitment sources and maintaining contact with eligible candidates throughout the recruitment process
Managed Client relationships involving placement meetings, coordinating discussions about new projects with HR'S of different firms.
Prepared proposals and project estimates for acquiring new clients involving cost estimation for new projects.

Profile: Recruiter

I'm a customer experience trained professional and my aim is to continuously gain and implement my business acumen and professional skills, so as to qualify as an efficient management professional.

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