ITC Infotech

German-IT Consultant

Deutsche Bank

German- Senior Analyst-Asset Management
⦁ Responsible for managing clients on Boarding, client data management and Account/Paymets management and Opening different types of Mutual funds, old age pension plan etc.
⦁ Managed over 20-25 calls/ chats per day to Vendors or customers management.
⦁ Understanding documents in German Language in order together details of customers for monitoring accounts to ensure payments up to date and resolve any discrepancies.
⦁ Part of KYC Team as filling and helping end users with KYC while opening new accounts.
⦁ Ensure smooth functioning of process and compliance to procedure and policy guidelines.
⦁ Discovered root causes of problems and identified appropriate solutions.
⦁ Build sustainable relationships and engage customers by taking extra mile.
⦁ Performed quality assurance to meet appropriate standards and facilitate improvement of processes.

Financial Senior Analyst at Deutsche Bank

Concentrix

German-Senior Associate- (Process Amazon.de)
⦁ Handling Seller's and Customer's queries/escalations in German.
⦁ Developed and actualized customer service initiatives to decrease wait times.
⦁ Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
⦁ Referred unresolved customer grievances or special requests to designated departments for further investigation
⦁ Tend to do calls in Germany to various carriers to get to know about whereabouts of item.
⦁ Resolved product or service problems by clarifying customer's complaint, determined cause of problem, selected, and explained best solution to solve problem, expedited correction, or adjustment and followed up to ensure resolution.
⦁ Managing queries over call and emails regarding Accounts of Customers.

Senior Associate

Have experience IT Consultant and provide strategic advice, troubleshoot technical issues, and offer expertise in areas such as hardware, software, networks, and project management.

In Client's onboarding, Client Data Management, Account/Payments Management, KYC (NLS), Asset Management, Customer's & Seller's Service Advisor.

Focused on achieving continuous and I am data orientated, Strong problem-solving skills and Self-Motivated leader and Team player with a track record of managing complex situations under pressure. Strong Financial information professional with great German language proficiency.

Taplio

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Harish Yadav

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