Harshana Abeyrathne's Linkedin Analytics

In my corporate life, I had the privilege of growing within a customer-centric tech company, where I spent over a decade in multiple roles, gaining diverse experience across various business functions. One of my most impactful roles was in digitalization, where I successfully bridged technology and business, driving efficiency through automation, product and process improvements. My initiatives not only enhanced customer experience but also optimized costs. My work covered CRM systems, Mobile apps, Web platforms and end to end customer journey digitalization. Following the Covid, I transitioned into a role at a different UK-based SaaS company serving clients across the USA, Europe, Asia, and Australia. There, I contributed by implementing ITIL processes for their service desk, overhauling their knowledge base, and championing self-service adoption, which led to improved customer satisfaction. Adding on to my experience, I'm also certified in ITIL, Lean Six Sigma, Agile & Scrum, Google Sprint, and also Service Design from Haaga-Helia, Finland. I'm seeking opportunities where I can leverage my expertise in technology-driven transformation to create value, efficiency and drive growth.