Micro Orbit

•	Answered 100+ inbound calls per day in a contact center for Ireland based company.
•	Resolved customer complaints with empathy, promptly addressing concerns and providing accurate information.
•	Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
•	Coordinated with logistics department to expedite shipping for urgent customer orders.
•	Contributed to sales growth by upselling products and services based on individual customer requirements.

Senior Customer Success Executive 

Spinny

•	Supervised multi-brand automobile refurbishment center.
•	Overseen workshop/warehouse floor and resolving daily operational issues.
•	Reported daily EOD output and planning for next day.
•	Coordinated with corporate office for operational requirements.

Operations Analyst

•	Designed new SOPs, training material and related documentation. Identified loopholes in existing process and effective solutions.
•	Worked with multidisciplinary teams in new product rollout, effectively addressed inquiries and troubleshooted issues.
•	Tested and implemented new features in Supply CRM and trained users for smooth transition.
•	Developed and presented business cases, presentations and reports to senior management.
•	Conducted OJT (on job training) of new team members and tracking their overall progress within probation period.
•	Provided refresher trainings and personal guidance to below average team members.
•	Tracked manpower periodically and coordinated with HR Team for hiring requirements.
•	Assisted senior management in Special Projects.

SME - Subject Matter Expert 

•	Called customers who had their cars inspected by Spinny for selling.
•	Convinced them to sell the car for the price offered by Spinny. Entrusted them in Spinny's overall process, documentation and smooth ownership transfer.
•	Handled objections, negotiation and retention from competitive offers.
•	Updated CRM with customer information and vehicle related documents.
•	Built relationship with car selling customers. Provided end to end support throughout the transaction.

Senior Tele-Supply Executive 

Infomatic Solutions

•	Handled particular business unit and client coordination.
•	Resolved customer service issues by finding immediate solutions, increasing customer confidence, and decreasing escalations to executive office.
•	Established open and professional relationships with team members to achieve quick resolutions for various issues.
•	Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
•	Drove performance of team by creating incentives and positive work atmosphere and administering recognition and rewards programs.
•	Identified and corrected deficient performance and behaviors to achieve maximum productivity

Team Leader - Operations

•	Operated as a remote staff for client organization based in California, USA.
•	Submitted HIPPA compliant medical record request through email, fax and USPS.
•	Called doctor's offices, hospitals and copy services to follow up on record retrieval.
•	Obtained patient's health information through email, fax and physical mail with accordance to HIPPA guidelines.
•	Provided timely and accurate updates on the record retrieval status to client.
•	Input and maintain data into computer programs.

Medical Records Retrieval Specialist 

Highly adaptive and resourceful business professional with versatile experience and growth-oriented
 mindset. Assisted clients from USA, UK, Ireland and India. Demonstrated expertise in client facing roles,
 leadership and training. Quick learner, effective communicator and seamless in collaboration with
 stakeholders.

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