Le Bernardin

◽️ Managed food and beverage service for groups of up to 160 guests at Le Bernardin's 3,000 square feet private events space, resulting in successful execution of multimillion-dollar book of business
◽️ Demonstrated emphatic yet assertive leadership, resulting in highly motivated and engaged waitstaff of 20+, resulting in improved quality of service
◽️ Addressed issues with urgency and resourcefulness, resulting in improved client satisfaction and successful resolution of challenges
◽️ Trained and supervised new waiters and captains, leading to maximized team performance and consistent quality of service

Private Events Captain at LB Privé

Private Events Server at Les Salons Bernardin

Private Events Server at LB Privé

Start Small Think Big

◽️ Assisted small business owners with financial planning and analysis, risk management, and bookkeeping, which enhanced owners' financial literacy and improved financial understanding of their business
◽️ Taught business owners how to perform break-even analysis, enabling them to make informed decisions about pricing, production volume, and cost control measures
◽️ Trained business owners on DIY bookkeeping practices, resulting in an average of $1,800 in annual savings on bookkeeping services

Finance Program Volunteer

Olivier Cheng Catering and Events

◽️ Managed private event setup, breakdown and food & beverage service resulting in successful execution of events at upscale NYC venues including MoMa, Met Museum and New York Public Library
◽️ Resolved customer issues with urgency and resourcefulness resulting in increased satisfaction of high-profile corporate clients including Salesforce, Microsoft, Goldman Sachs, Credit Suisse, Cartier, Ralph Lauren, Hermes, and Gucci
◽️ Catered ultra-high-net-worth families in their private homes in NYC and in the Hamptons and  provided high level of professionalism and service

Private Events Captain / Team Lead / Server

◽️ Managed accounts receivable, created weekly aging reports and worked closely with sales team resulting in timely and accurate revenue recognition and improved collections
◽️ Managed accounts payable, reviewed and paid bills, oversaw approval by department heads, and communicated with vendors to resolve discrepancies, resulting in faster bill processing and payments
◽️ Implemented expense management software Expensify and setup integration with Quickbooks Online, established and enforced weekly expense reporting policy resulting in increased accountability and budget transparency

Bookkeeper

MarineMax

◽️ Managed yacht traffic and aided yacht owners resulting in increased operations efficiency and increased customer satisfaction

Dock Master

Addiko Bank AG

◽️ Evaluated public companies, updated financial models and written daily research notes, resulting in better investment decisions of banks' small business clients and institutional partners
◽️ Built and updated dynamic financial valuation models with linked income statement, balance sheet and cash flow statement resulting in increased reliability of internal valuation models

Equity Research Analyst

CCUSA

◽️ Facilitated weekly information sessions with 15-30 potential customers resulting in increased CCUSA brand awareness
◽️ Assisted at orientation meetings with 300+ participants resulting in improved customer experience
◽️ Screened 30+ candidates per season, educated them about the program, reviewed official documents and assessed English language skills, resulting in decreased Visa denial rates

Admissions Coordinator

Faculty of Economics and Business, University of Zagreb

◽️ Assisted professor Josip Tica, Ph.D., in teaching of undergraduate course Macroeconomics to 500+ students

Student Teaching Assistant

Research Intern

Croatian National Bank

Hi! I'm Harvey – a luxury hospitality specialist and private events captain and server dedicated to providing high-quality service.

I have 8 years of experience in New York City's luxury hospitality industry and 5 years of experience in financial roles supporting small business owners in United States and abroad.

I have hands-on experience in people management, customer service, financial analysis and planing, and administration.

Taplio

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