Gulf Cyberfender Hub  -FZCO

Consultant

y-intercept

Associate Product Manager

. Responsible for production support for US & CA markets to ensure smooth trading during market open hours.
. Lead a daily pre-market open checkout process to verify that the Electronic Trading Platform is available for trading.
. Collaborate with the Trading, Quant research and Development teams to meet business goals.
. Product Manager for newly launched support team tool built in house by a team of 2 developers.
. Create relevant tickets on JIRA and document process improvements, general updates using  Confluence.

Tools: Microsoft SQL Server studio, Swagger API tool, Rundeck, Postman, Elastic Search, Kibana
Technologies: MS SQL, Python, Linux

Support Engineer- Trading Systems

Career Break

Sabbatical

CloudzMe

. Product and Project Management support on CloudzMe product suite. Worked in a SCRUM team with  multiple internal and external stakeholders.
. Improved processes and reduced roadblocks during onboarding process led to 20% improvement in NPS.
. Carried out customer interviews and presented a list of suggestions to higher management to address  customer pain points.
. Assisted on Disaster Recovery and Business Continuity incidents which averted clients approx. 4 million  dollars in losses.

Tools: JIRA, Confluence, Trello
Technologies: AWS, JSON, API Integration

Junior Product Owner, Remote

Fyber

. Handled "Oracle Fusion Financial Cloud" SaaS product tickets using JIRA. Help resolve  issues with Oracle Fusion for internal stakeholders. Modules inc. General Ledger, Accounts Receivable, User Management etc.

. Helped in reducing ticket backlog from over 100 to below 20.

.Worked in a SCRUM environment which included participating and conducting SCRUM ceremonies with stakeholders to align on various topics. 

. Improved JIRA ticket creation process. Document the improvements in Confluence and created a user manual to help non-technical personnel in using JIRA. Reduced redundant ticket creation by 15%.

. Regularly trained stakeholders to improve processes and share best practices.

. Part of System Integration team which owned Atlassian Suite (JIRA, Confluence), Informatica, BambooHR & Salesforce.

Assistant Product Owner, Working Student

Phonetics Inc

Phonetics was an IT consulting firm started with the aim to create world-class mobile apps for the Android / iPhone platform & Web Development. 

Handled a team of 4 off site developers in liaison with a business development partner based in California.

I looked into product development. Using wireframing tools like Balsamiq I helped the developers understand customer requirements and vice versa.

Led discussions with a market leading apparel retailer in the MEA market for development of their mobile application. Successfully presented them a working demo.

I was also part of the QA team doing UAT and UI testing. 

•	Basic coding experience in SQL, HTML,CSS, JavaScript & Working on Android Studio.
•	Worked with tools like Balsamiq, Asana, Eclipse & Android Studio.
•       Implemented Agile & Scrum methodologies.

Co founder, Product Manager

Amazon

Extensively involved in email, phone and production support to customers/clients on e-commerce website and internal development teams. Utilized my good communication skills to appease clients. Worked on various functions including requirement analysis, validation of functionality, troubleshooting of assigned tickets and documenting as per requirement.
 
•	Excellent client interaction, project management, offshore consulting and coordination skills. 
•	 Worked as a Mentor to new recruits and handled indirect reports with proven excellent people management 	skills in an offshore model. 
•	Basic coding experience in XML, SQL, HTML & Working on UNIX platform. 
•	Have working knowledge of MySQL.

Technical Support Associate, Seller Services Department

Socons Infotech Pvt. Ltd

Worked with the client directly to understand their requirements and acted as a liaison between the client and the development team.

Some of my job responsibilities: 
•	Interacting with the client directly to understand requirements.
•	Assist in the preparation on the SRS document.
•	To act as an interface between the Senior Developers and Client.
•	Basic coding in HTML, XML & SQL.

Software Trainee

Cybersecurity Presales consultant with more than 8 years experience in Support, Product and Operations. Focused on Stakeholder Management, Ideation and working with Agile teams.

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