voco Hotels

Reception Supervisor

Clarance Hotel Lille

5* hotel in the city center of Lille, 27 rooms and suites, 1* Michelin Restaurant 
- Front office et back office
- Hotel, restaurant reservation
- Cashier/ Debtor
- Yield management
- Tuendowm service
- Day shift and night shift training
- Housekeeping

Front Desk Agent

Mercure Hotels

- Ensuring that the restaurant is set up and ready for service to begin
- Delivering food from the kitchen to the customers
- Dealing with any complaints or queries the customers may have
- Welcoming guests for breakfast
- Communicating with clients and colleagues
- Taking orders, serving, and making payments
- Taking note of any special requests their customers may have
- Serving in Dinning Service, Buffet Service, Banquet Service and Breakfast Service
- Doing safety and hygiene procedures
- Doing mise-en-place for the bar
- Taking orders and making drinks for customers
- Helping other departments if needed
- Preparing meeting rooms

Chef De Rang and Barman

Vatel Hôtel & Spa ★★★★

Practical weeks in different departments:
- F&B - Room Service Assistant, Banqueting, Headwaiter, and Kitchen Porter
- Reception - Reception Assistant, Reservation, and Night Audit 
- Housekeeper

Student Employee

Hotel Indigo Brussels - City

Worked as a waiter, a bartender, a cashier, and a chef de rang in two restaurants with two different concepts.
- Preparing for breakfast, lunch, and dinner services
- Welcoming guests for breakfast
- Communicating with clients and colleagues
- Taking orders, serving, and making payments
- Doing safety and hygiene procedures
- Helping other departments if needed
- Preparing meeting rooms

Food And Beverage Management Intern

The 2nd year practical weeks in Housekeeping and Reception Department
* Reception Department:
- Writing mails 
- Answering the phone
- Doing Check-in and Check out
- Helping other departments
- Studying InterContinental Hotels Group and their services on IHG Merlin

* Housekeeping Department:
- Cleaning rooms with housekeepers
- Making beds and doing mise-en-place for the housekeepers
- Cleaning the public areas
- Learning to use Cleaning Supplies

Grand Hôtel des Sablettes-Plage, Curio Collection by Hilton

Hotel has 75 rooms, three restaurants, three event rooms, and a NUXE Spa

•  Housekeeping Department:
- Working as Housekeeping Assistant
- Maintaining high standards of cleanliness and presentation in the hotel rooms and public areas
- Inspecting the cleanliness of the hotel with the Housekeeping Manager
- Assisting with laundry management, including washing, drying, ironing and sorting linen
- Helping Housekeepers if needed

•  F&B Department:
- Preparing for breakfast, lunch, and dinner Room-Service
- Maintaining a positive relationship with employees and guests
- Learning Safety and Hygiene
- Providing excellent food and beverage service to hotel guests
- Helping prepare the event space and cleaning up the event space
- Directing guests to necessary services and features and leading guests on tours of the location
- Assisting with the complete setup and breakdown of the banquet area

Housekeeping and F&B Intern

The 1st school year's Practical weeks on different departments in Hotel - Housekeeping, F&B, Reception,...

KFC France

Multi-task Employee 
* Employee of June 2018
•	Working in kitchen
•	Preparing orders
•	Preparing delivery
•	Serving clients

Restaurant Worker

A Hospitality Management Student who is discovering the world...

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