Hawraa Fida Hussain's Linkedin Analytics

Hawraa's exceptional contributions have been recognized through numerous industry awards. Notable accolades include the Best Call Centre Award in the Automotive Category at Dubai Insights 2016 in the MENA Region, as well as the prestigious Customer Service Executive of the Year award in Oman in 2012. In the same year, she received certification from Tawasul Global Connections Center (Tawasul) and Riayada 4 in Civil Society Leaders Dialogue and Awards, acknowledging her efforts as a civil society leader making a positive impact on Omani society. In 2021, Hawraa received further acclaim by winning the Best Voice of Customer Award and the Best Customer Journey Mapping Award in the Real Estate and Hospitality category across the MENA Region. She was also honored with the CX Leader of the Year Award. During the same year, she successfully completed the "Etimad" national leadership program, which aimed to enhance skills and empower Omani professionals for middle and senior management roles. Recognized as a distinguished female leader, Hawraa was prominently featured in the inaugural edition of the renowned book "#MuntadaAlMara" in 2022. This publication celebrated the achievements of the top 52 successful women in leadership positions. Additionally, she further solidified her reputation in the same year by winning the Best CX & Operational Excellence Award and the Best Customer Contact Centre Award in the MENA Region. In 2023, Hawraa successfully completed the prestigious leadership program at the Majid AlFuttaim Institute. This program is specifically designed for high-potential individuals with exceptional talent. In the same year, Hawraa has secured the prestigious Silver Award in the Best Contact Center category at International Customer Experience Awards. This global achievement underscores her commitment to providing outstanding service and creating memorable experiences for valued customers. Demonstrating her commitment to professional growth and knowledge sharing, she has participated in more than 13 conferences across the MENA region and has been invited as a keynote speaker at various Customer Experience Summits and Conferences.