Hannah Brotherton 🧰's Linkedin Analytics

👋, I’m Hannah – your go-to architect for Customer Success strategy and operational brilliance. Over the past decade, I’ve been laser-focused on transforming chaos into order, driving scalable growth, and making customer experiences seamless and impactful for fast-growing companies. I’m also the force behind Hannah Brotherton Consulting, a boutique operations and strategy firm where I help businesses turn ambitious goals into reality. Whether it’s refining processes, optimizing tools, or aligning strategies, I bring clarity and impact to the table. Need a visionary to bridge strategy with execution? I’m in. From building CS playbooks that actually drive results to designing operational frameworks that scale, I thrive on creating systems that align with the big picture while delivering tactical wins. My sweet spot? Marrying strategy with action to create a lasting operational impact. Strategic Wins That Speak for Themselves: → Customer Activation & Retention: Increased end-user activation by 20% (+7,500 users) in under two months by reimagining the customer journey strategy. → Onboarding Excellence: Halved onboarding time while boosting customer health and expansion, ensuring every customer hits the ground running. → Operational Efficiency: Improved customer response times by 88% and cut conversation threads by 30%, turning insights into actionable processes that work smarter, not harder. → Revenue Growth Through Precision: Leveraged real-time data to forecast headcount needs, driving a 12% conversion rate lift and delivering $3.8M in revenue during a 230% enterprise growth spurt. How I Drive Impact: → Strategic alignment: I bring clarity to the big picture, connecting business goals with actionable customer success initiatives. → Operational mastery: Whether it’s refining KPIs, automating workflows, or optimizing tools, I make operations hum. → Collaborative execution: I engage stakeholders across teams to ensure every system, strategy, and tool delivers tangible results. When I’m not crafting CS strategies or transforming businesses, I’m living my own. These days, you’ll find me living abroad with my family in Mexico, operationalizing our fridge organization (yes, it’s an art), and catching waves while surfing. It’s all about balance, whether it’s in work, life, or on the board. Ready to operationalize your strategy and take Customer Success to the next level? Let’s connect and make it happen.