Hannah Brotherton 🧰's Linkedin Analytics

👋 I am Hannah | 'Hon-a' Over the past 10 years, I have focused on making things run smoother and smarter for fast-growing Customer Success teams. I blend my passion for getting things just right with knowing how to handle change, guiding teams to create top-notch customer experiences. Whether it's kickstarting the first CS playbooks, tweaking customer health strategies, mapping out awesome customer journeys, or helping CS teams get the most out of their tools, I always come back to putting Customer Success front and center in any organization. I love finding practical solutions for tricky situations and enjoy sharing those ‘aha’ moments with others. My goal is to set up processes, systems, and tools that your CSMs will actually dig using. 💫Recent Moments of Professional ‘Hell Yeah!’💫 - Own strategy to drive activation and retention throughout the customer journey, increasing end-user activation by 20% (7500+ Users) in under 2 months. - Supported operationalizing onboarding strategy reducing customer time in onboarding by 50%, increase customer health and expansion post onboarding. -​​ Identified, gathered and monitored CS KPIs, continuously reviewing and rating customer conversations to identify improvement opportunities, successfully reducing the number of threads in customer conversation by +30% and improving response time by 88%. - Advocate for the resource planning process, leveraging data to accurately forecast real-time individual headcount needs based on customer communication volumes, enabling an increase in conversion rate by +12% and delivering revenue increase of ~$3.8MM to support enterprise growth of 230% in under two years. 🎯Areas of Expertise: 🎯 Consulting | Leadership | Customer Operations | Customer Support | Customer Success | Strategy | Operations | Project Management | Stakeholder Engagement | KPI & Data Development | Salesforce | Catalyst | Outreach | ZenDesk ❤️ When I am not rocking it at work I love to: ❤️ Cook | Design | Build Furniture | Travel | Organize | Read | Play Outside | Look at my Dog | Learn | Met New People | Explore | Drink Tea | Listen to Podcasts | Explore New Ways to Improve my Healthy and Wellness |