Liveware

Account Executive

I build high-performing Customer Service and Outbound Sales Teams offshore.

Business Development Manager

HMack Consulting

- Business Development
- Outbound Sales (B2C & B2B)
- Go To Market Strategy
- Pipeline Management

Sales and Operations Consultancy

Commonwealth Bank

- Strategic Sales Leadership; Led a high-performing sales team to consistently exceed revenue targets
- Complex Deal Negotiations; leveraged strong negotiation skills to gain deep understanding of client pain points to identify win-win opportunities.
- Client Relationship Management; Cultivating and developing new and existing relationships with a focus on identifying opportunities with tailored solutions to drive business success.
- Collaboration and Cross-Functional Alignment; Driving results across the network by cross-pollinating and celebrating best practice.

Branch General Manager (Sydney CBD Area)

Heading up a small team to assist our Retail Credit Decisioning team during the Covid-19 pandemic. Due to the financial hardships our mortgage lending customers were experiencing the bank rolled out mortgage relief amendments. With RCD capacity reached quickly, leaders across the bank were given a unique opportunity to upskill and assist internal channels.

Senior Credit Analyst (Covid-19 Secondment)

- Lead High performing Customer Service/Sales based team (15 direct, 7 indirect reports)
- Conflict Management 
- Professional Recruitment
- Performance Management

Assistant Branch Manager (National Flagship Branch)

- Leading Customer Service Network teams
- Pipeline Management - Mortgage Lending Acquisition
- Customer Service/Sales based coaching 
- Relationship Management
- Performance Management
- Talent Recruitment

Branch General Manager (Sydney CBD)

- Delivering Customers Service/Sales meetings for small team
- Negotiation Skills 
- Building team performance capabilities

Assistant Branch Manager

- Structuring complex accounts (Trusts, Business, HVC Personal)
- Building important Business & Individual relationships
- Customer Experience focused

Customer Service Specialist

- Cash compliance and control auditing
- CRM development
- Customer Service/Sales

Customer Service Representative

Enke Accounting

Internship where I prepared tax returns, operated bookkeeping software, invoicing and utilising CRM.

Accounting Intern

Woollahra Hotel

Venue Manager

Oceans Bar - Crowne Plaza

Experienced Sales and Operations Lead with a demonstrated history of working in the financial services industry. Skilled in Sales (B2C, B2B), Pipeline Management (Mortgage Acquisition Targets = $500 million), Leadership, and Customer Service. Strong professional with a Bachelor of Business - Finance and Marketing focused on business and e-commerce from University of Technology, Sydney

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Heath Mackenzie's Linkedin Analytics

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Heath Mackenzie's Linkedin Analytics