Heather McCagney's Linkedin Analytics

With over 25 years of experience, a commercially astute, award-winning, customer-centric professional proficient in lean six sigma and agile methodologies. Possessing extensive expertise in leading change initiatives. A self-motivated and trusted partner, known for enthusiasm, resilience and the ability to consistently deliver results. Demonstrating adaptability across various business environments and proven to be a valuable leader and team player with a diverse skill set. Key strengths: - Extensive business transformation experience on large scale, cross-functional operations, target operating model implementation and a focus on achieving operational excellence. - Master Blackbelt with a wealth of experience in project and programme management, specialising in lean, agile and six sigma methodologies. - Adept at navigating ambiguous situations, building strong relationships with stakeholders, effectively and diplomatically communicating with individuals at all organisational levels. - Hands-on experience working in diverse sectors such as merchant acquiring, asset finance commercial banking, cyber security and real estate funding. Lean Six Sigma Master Black Belt (BQF Accredited) Assessor in European Foundation for Quality Management (BQF Accredited) Prince 2 Project Management Practitioner (Accredited) Certified ScrumMaster (CSM) Scrum Alliance (Accredited) ITIL 4 Foundation (Accredited) RBS Group Continuous Improvement and Innovation winner