Heather Bray's Linkedin Analytics

As an ex-educator and lifelong learner, every step of my career to date has embraced finding the lesson in the learning and power of the pivot. Since joining the tech/SaaS space 10 years ago, one thing has taught me the most: The Customer. Here's the thing: I love them. I am obsessed with them. I want to help them accomplish their goals, look like hot shots to their bosses, and help them solve their problems. Not only that, I flex my project management and operations muscle to make it easier. And, I do this. Every day. Whether my customers are venue operators, event planners, software purchasers, digital twin subscribers, patrons at a world-class festival - I serve them and teach them how to take the most value from the solutions I offer. Customer Education is at the heart of it. And I love it. You know what else I love? Working with teams and optimizing their efficiency, impact and success. Teams of customers or teams of colleagues, I want to get my hands dirty and make a difference while keeping my cool. It's kind of my thing. That, and Post-Its (digital or analog). Anything we can do, we can do better as a team. Right now, I work at OnePlan, where I started as employee #9. In true start-up fashion, I have worn many different hats at every single moment - often a few a once. Currently, I am the Enterprise Customer Success Manager, where I've partnered with clients like Ironman, the New England Patriots, Crypto.com Arena, the CFL, and many more. I've dabbled in Business Development, Product, Operations, Projects and more throughout my tenure at OnePlan. Before that, I worked at Showpass, another start-up, where I was integral in building relationships with a new and varied book of business. I had a crash course in venues and live events during my time at Live Nation/Ticketmaster, where I specialized in long-term implementation and execution of the global corporate vision. In a nutshell, I serve and lead teams and clients with excellence, curiosity and passion, improving product and performance along the way. No playbook will replace the human connection in a process, ever. I firmly believe that. For fun, I play TFT, obsess over my dahlia and zinnia gardens, see how many variations of doughnuts and cinnamon buns I can invent, and whoop* everyone I know at Scrabble. I recently obtained my ScrumMaster certification, and am always learning a new skill. Go ahead, ask me which book I'm reading now! *or try real hard to whoop